Fashion, delivered | Royal Mail

Fashion, delivered.

A great shopping experience doesn’t end at the checkout.

Whether you’re a multi-channel retailer or sell fashion online, Royal Mail can help you win and retain customers. Our flexible delivery options provide the convenience, control and visibility they’ve come to expect, both in the UK and 230 destinations worldwide, making it easy for shoppers to choose how, when and where they want to receive or return their items.

Find out how we can support your fashion business

Find out more about our range of retail delivery services and we’ll give you a call…

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Fashion overview

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Services to fit every shopper’s needs

Cater for fast fashion value and last minute ‘must haves’

With 3 in 4 shoppers considering it important to receive information about their parcel, Tracked delivery is the new standard for fashion & footwear. Convenient returns can encourage customers to try on even more items at home, but as 39% of shoppers now order on a smartphone*, it makes sense to make your returns mobile friendly too with our Labels to Go service.

* Source: Delivery Matters UK 2018
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Put your customers in control

With our largest ever transformation programme

Our new notifications give shoppers more convenient delivery information at their fingertips. We've introduced a delivery window from 2 hours for our Tracked items so your customers can better plan their day. And we’ve enhanced the SMS/email messages for our Delivery to Neighbour and Safeplace services.

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Offering more delivery choice can reduce cart abandonment

Provide a convenient click & collect service at the Post Office

Local Collect® puts Europe’s largest click & collect network at your disposal. With 10,500 Post Office® branches and 1,200 Royal Mail Customer Service Points to choose from, we’re ‘just around the corner’ for easy parcel collections and returns.

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Make Returns a positive experience

And keep tabs on returning stock online

Our Returns portal lets customers return items online and drop their parcel at 10,500 Post Office® branches and 1,200 Royal Mail Customer Service Points. It also provides enhanced visibility of returning stock, allowing you to manage customer refunds efficiently and re-sell the item more quickly.

UK Delivery and returns

Tracked

Tracked

Puts fashion shoppers in control of their items en route, providing delivery information to reduce customer enquiries

  • Royal Mail Tracked 24® and Royal Mail Tracked 48® delivers next day/in 2-3 days
  • Estimated delivery window lets fashion shoppers plan their day
  • Optional signature on delivery
  • Provides the convenience that fashion shoppers want, with enhanced Delivery to Neighbour and Safeplace notifications
  • Inclusive compensation up to £100.
  • SMS/email delivery notifications on the evening before and day of delivery for added peace of mind
Retailer benefit

Tracking reduces costly calls from customers enquiring about their delivery.

74% of people think it’s important to receive updates regarding the progress of their deliveries*

* Source: Delivery Matters UK 2018.
Service innovations

Standard

Standard

This delivery option allows you to meet shoppers’ expectations of great value delivery

  • Royal Mail 24® and Royal Mail 48® deliver in 1-3 days
  • Free Delivery Confirmation online on Standard Parcels and Large Letters.
Retailer benefit

Online Delivery Confirmation can improve customer service, reduce fraud and improve your seller ratings.

Shoppers have used standard delivery 11 times on average in the past 12 months*

* Source: Delivery Matters UK 2018.

Special Delivery Guaranteed

Special Delivery Guaranteed

Delivers items that have to be there tomorrow

  • Delivers by 9am and by 1pm next day, including a guaranteed Saturday service for an additional charge
  • Signature on delivery
  • SMS/email customer notifications
  • Inclusive compensation up to £750 for by 9am and by 1pm services
  • Additional compensation available up to £2,500.

Shoppers have used next day delivery 4 times in the past 12 months*

* Source: Delivery Matters UK 2018.
Retailer benefit

Providing a guaranteed next day delivery can help to reduce cart abandonment at the checkout.

Sameday

Sameday®

Whether it’s needed for a big event or an impulse buy, some fashion orders simply can’t wait for next day

  • Royal Mail Sameday® can deliver anytime day or night, 365 days a year
  • Lets customers track their item online end to end
  • Timed delivery and signature on delivery
  • Inclusive compensation £2,500
  • 98% of collections within the hour.

20% of shoppers have used same day delivery at least once in the past 12 months

Retailer benefit

Offering a same day service can help retailers gain competitive advantage.

Tracked Returns

Tracked Returns

Increase customer loyalty and sales by providing a positive, convenient returns experience

  • Our Returns portal lets customers self-serve by printing their own Returns label and retailers have the choice of including a barcoded Returns label in every parcel
  • Customers can then drop their return item at their local Post Office® or Royal Mail Customer Service Point
  • Royal Mail Tracked Returns deliver next day/2-3 days
  • Tracking provides visibility of returns to replenish stock
  • Allows your customers to track their item online end to end
  • Customers can check delivery status on Track and Trace
  • Inclusive compensation up to £100.
Retailer benefit

Option to process refunds before items arrive in your warehouse to increase customer satisfaction.

3 in 5 online fashion shoppers expect free returns regardless of spend*

* Source: Delivery Matters UK 2018

Labels to Go

Labels to Go

Our mobile Returns label service

Younger shoppers love buying fashion on the go by ordering on their smartphones. They also love the convenience of returning items when they’re on the move.

  • No need to print a Returns label at home or work
  • Customers simply download a QR code to their mobile
  • Then visit a Royal Mail Delivery Office or Royal Mail Customer Service Point to print their label and drop their parcel at the same time.

Online spend is shifting to mobile as customers shop anywhere, anytime and expect delivery and returns options to match.

48% of 18-37 year olds already buy fashion from their smartphones*

* Source: Mintel’s Online Fashion UK 2017 Report Total Retail Report 2017.
Retailer benefit

No need to print and enclose a Returns label in every parcel.

Play a video about Labels to Go

Relay

Relay

A stand-alone, out-of-hours courier service that can help with cross-store distribution and integration.

  • Scheduled collection and delivery to and from different sites
  • An out of hours courier service to replenish your stock and deliver orders straight to the customer’s local store
  • Supporting your click & collect offering, Royal Mail can help to drive in-store footfall and reduce cart abandonment due to delivery cost.
Retailer benefit

Tracking reduces costly calls from customers enquiring about their delivery.

Service innovations

The largest technical transformation programme we’ve ever undertaken is putting your customers in control.

  • Customers now receive more information about which neighbour we delivered to, including name, house number and street.
  • SMS/email on the evening before and morning of delivery with delivery windows from 2 hours.
  • Tracked customers will receive an Electronic Something for You SMS/email to help them collect their parcel earlier (as well as the paper card), if they aren’t at home.
  • Tracked customers now receive an email/SMS to confirm their delivery was made to the nominated Safeplace.

As we continue to develop our partnership with Royal Mail, we have welcomed the introduction of estimated delivery windows. This new feature has been embraced by both Marks & Spencer and our customers and positive customer feedback received suggests that this is really helping our customers plan their day.

Richard Pugh, Head of M&S.com Logistics, Marks & Spencer

Local Collect®

You can add our convenient Local Collect network to your checkout page to let customers choose to collect from their local Post Office® or Royal Mail Customer Service Point.

  • Local Collect is available at 10,500 Post Office® branches and 1,200 Royal Mail Customer Service Points nationwide
  • Offering added delivery convenience can help to reduce cart abandonment at the checkout
  • 99% of people live within 3 miles of their local Post Office®
  • Local Collect® gives you a presence on the high street with Europe’s largest click & collect network
Play a video about Local Collect

International parcel services

Sending further afield

The world loves to buy British fashion. So why not take advantage of our local partnerships in over 230 destinations worldwide to grow export sales?

International Business Tracked

Gives customers abroad the confidence to order from the UK

  • Tracked at 4 points after despatch
  • Signature on delivery in many countries
  • Email notifications available
  • Inclusive compensation £100, additional up to £250
  • Tracked returns coming soon from the USA and Australia.

International Business Signed

Offers signature for extra peace of mind for destinations where Tracked is not available

  • Tracked until it leaves the UK
  • Signature on delivery
  • Inclusive compensation £50, additional up to £250.

International Business Standard

Cost-effective delivery is key to encouraging shoppers to complete their online purchase

  • Also includes cost-effective returns from 28 key European destinations.
Retailer benefit

76% of global shoppers buying from a marketplace say Tracking would make them feel more confident to buy from a UK retailer.*

71% of American online shoppers like to purchase British brands*

* Source: Delivery Matters UK 2018

Shipping solutions that will grow with you

Royal Mail offers a range of despatch options to meet the needs of retailers of every size to support your ecommerce ambitions and business growth.

Click & Drop® gets you selling online quickly

  • Offers a simple, intuitive way to import and despatch orders from your website and marketplaces
  • ‘Learns’, so you’ll never have to input the same information twice
  • Saves time by updating marketplace stores with parcel despatch information

And two new bespoke despatch services

  • Royal Mail Pro Shipping – our new advanced despatch system, perfect for customers with more complex needs
  • Royal Mail API Shipping – our new API is designed for customers who require full integration with their backend systems.
Play a video about Shipping Solutions

“We would definitely recommend Click & Drop to other online retailers.”

Pamela Kennedy, Managing Director,
Adore Baby