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General enquiries

Personal customers

Visit our Help Centre or contact us

Business customers

Visit our Business Help Centre or contact us


Online Business Account

To place a new order Log in

For all other OBA enquiries
Call: 08457 950 950* 8.00am – 6.00pm Monday to Friday
Email: obahelp@your.royalmail.com


Track an item

If you have a tracking number for a Royal Mail UK or International service contact us.

Call: 03457 740 740

8.00am – 6.00pm Monday to Friday
8.00am – 1.00pm Saturday
9.00am – 2.00pm Sunday


Redelivery

To book a Redelivery please contact us using the telephone number on the 'Something for you' card we left.


Redirection and Keepsafe™

To set up or renew a Redirection or set up a Keepsafe™ or Business Keepsafe™

Call: 03457 777 888
Outside the UK: + 44 1782 668 007
8.00am – 6.00pm Monday to Friday
8.00am – 1.00pm Saturday
9.00am – 2.00pm Sunday


Postcode enquiries

During office hours
Call: 08457 111 222*
4.00pm – 6.00pm Monday to Friday
8.00am – 1.00pm Saturday
(Calls charged at local rate)

Outside office hours
Call: 0906 302 1222**
8.00am – 4.00pm Monday to Friday
(Calls cost 51p per min up to a maximum of £5.00)


Online Postage

Use our Click and drop service to send a parcel easily


Online Shop and Philatelic Customer Service

Business customers
Email: business.enquiries@royalmail.com (business or bulk items)
UK customers call: 03457 782 677
Outside the UK call +44 131 316 7482
8:30am – 5.00pm Monday to Friday

Personal customers
Email: philatelic.enquiries@royalmail.com (Stamp collectors or small stamp orders)
UK customers call: 03457 641 641 or 03452 266 8756
Outside the UK call: +44 131 316 7483
8:30am – 5.00pm Monday to Friday


Paying a fee

If you've received a card saying you need to pay a fee you can do this by affixing the required postage to the card and posting it back to us. Alternatively, you can pay your fee at the address on the reverse of the card.


* Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.

** Calls may be recorded and monitored for training and compliance purposes. Calls cost 55p per minute plus your telephone company's network access charge.