Deliver Tracked | Royal Mail

Royal Mail

Grow your sales in 2022 With Royal Mail

A new year means new opportunities for growth. Whether it's providing increased delivery flexibility, easier returns options, or a more environmentally-responsible experience, Royal Mail can support your sales, this year and beyond.

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If you are sending less than 20 parcels a week the best solution for you is to buy postage online with Click & Drop or the Royal Mail App.

Put your customers in control

Royal Mail Tracked®’s flexibility is
“incredibly important” to Hotter Shoes.

Victoria Betts, Head of Customer Experience, Hotter Shoes

Add confidence to the buying process and keep customers informed with a variety of notifications, including an estimated delivery window from 2 hours, Inflight delivery options and a photo-on-delivery for added reassurance.

More delivery options shoppers can trust

Delivering “100% trust” to Hotel Chocolat’s customers

Martin Bell, Director of Ecommerce, Hotel Chocolat

Royal Mail Special Delivery Guaranteed® offers a guaranteed next day delivery and provides compensation up to £750 for more expensive items.1 For lower value items, Royal Mail 24® and Royal Mail 48® offer online delivery confirmation with a GPS map of the delivered location.2

Offer hassle-free returns

Royal Mail Tracked Returns® provides “more convenience and undoubtedly more sustainability” for Bamboo Clothing.

Ryan Shannon, Marketing Director, BAM Bamboo Clothing

Make returns simpler this year. Our options include a doorstep collection for a small extra cost, a 24/7 drop-off, or a paper-free return at a Royal Mail Customer Service Point or Post Office.

Put your brand in customers’ hands

Helping give LovelyFlora World’s marketing a more personal, special touch.”

Roger Baines, Director & Owner, LovelyFlora World

Marketing mail is a great way to stand out from the crowd. Reach over 31 million addresses nationwide with cost-effective door drops or use advertising mail to find new customers and strengthen relationships with existing ones.

Delivering a cleaner future

Monica Vinader agree that, with Royal Mail,
“more sustainability doesn’t actually come at a higher price.”

Mark Dougall, Head of Operations, Monica Vinader

Offering more sustainable delivery and returns will be key to boosting online sales in 2022. 74% of our parcels are delivered on foot by our 85,000 'feet on the street'.3

Royal Mail Tracked®

Offer shoppers more flexibility, this year and beyond

Currently, 63% of online shoppers consider it important to be able to redirect their item to a safe place.** Our Inflight delivery options give customers even more choice, with the option of changing their delivery date or location to a nominated Safeplace, neighbour, Royal Mail Customer Service Point or Post Office. We'll also provide shoppers with a series of customer notifications to improve their delivery experience, including an estimated delivery window from 2 hours to help them plan their day.

Save time answering 'where is my parcel' enquiries by letting customers track items at five points along the way, via our website or the Royal Mail app. You can also keep tabs on your service with free Tracked reporting including first-time delivery performance, quality of service insight, and much more.

**Delivery Matters UK, 2020. Independently conducted by Trinity McQueen.

Tracked advantages

  • Estimated delivery window: from 2 hours and predicted day of delivery will let customers plan their day and improve first time delivery.
  • Inflight delivery options: let customers switch to a nominated Safeplace or neighbour or collect from a Royal Mail Customer Service Point or Post Office.
  • Delivery options: Inflight options include switching the delivery day to help increase first time delivery success.
  • Tracked notifications: mean more self-service and less call centre enquiries, saving you valuable time.
  • Improve first time delivery: by offering shoppers the option to click & collect from a Royal Mail Customer Service Point or local Post Office.
  • Photo-on-delivery: Offering more peace of mind to you and your shoppers, whether items are delivered to customers’ homes, neighbours, or Safeplaces.
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Royal Mail Tracked Returns®

Want to provide simpler returns options?

Providing easy returns is a great way to reduce cart abandonment and build customer loyalty if a purchase doesn't go to plan. As the UK’s most trusted returns provider amongst online shoppers,** we offer a variety of ways for customers to return whilst keeping your items in safe hands.

Our convenient returns options include the choice of a doorstep collection with Parcel Collect, a Parcel Postbox drop-off, or a label-less return at a Royal Mail Customer Service Point or Post Office. We'll provide proof of postage and a fully tracked returns journey for peace of mind, as well as an estimated collection window from 2 hours for customers returning via Parcel Collect. You can also keep tabs on your service with free Tracked Returns reporting, including an itemised summary of returns, quality of service and billing reports.

**Delivery Matters UK, 2020. Independently conducted by Trinity McQueen.

Tracked Returns advantages

  • Parcel Collect: let customers select a convenient doorstep collection from their home, work or a nominated safe place.
  • Returns on their terms: our secure Parcel Postboxes are always open for an easy drop off option from 1,400 locations nationwide.
  • Our simple returns portal: can be customised with your brand for shoppers to print their returns label or download a QR code.
  • No printer, no problem: with Labels to Go we can print return labels at a Royal Mail Customer Service Point or Post Office branch.
  • Tracked transparency: keeps you aware of stock being returned to your warehouse, so you can relist it faster and give prompt refunds to build repeat business.
  • Select your speed: Royal Mail Tracked Returns® 48 has a 2-3 day returns aim. Tracked Returns 24 aims for next day.
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Royal Mail International Tracked

There’s a world of opportunity…

The UK has been the third most shopped for market for international purchases in the past year,** so why not look further afield to boost your sales in 2022?

We can help you export to over 230 countries and territories, of which 80 are Tracked including USA, Australia, and key European and Asian markets. We'll deliver with the local postal provider or courier partner your customers know and trust in their country and help you stay customs compliant with our simple electronic data tools available with Click & Drop®.

**Global Voices 2021 Survey. Conducted by eShopWorld.

International Tracked advantages

  • Inside track: global networks powered by local partners, mean more first time deliveries, due to local knowledge.
  • Streamline despatch: via our dedicated Heathrow Distribution Centre. We'll also return 'undeliverables' for free.
  • Never lost in translation: emails and ‘out for delivery’ notifications in their local language1 reassure buyers that their parcel is en route.
  • Clear customs: we’ll help exporters provide compliant electronic customs data and avoid delays when using our shipping solutions such as Click & Drop®.
  • Free collection: for customers sending 1,000 or more Tracked International/UK items combined per year.
  • Tracked and trusted: full tracking to 80 key e-commerce countries with a scan at 5-15 points en route, to ensure full visibility of your items throughout our international network.2

1 Visit here for a full list of languages available.

2 Dependent on destination country scanning capability.

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Royal Mail Special Delivery Guaranteed®

More peace of mind for customers' urgent or expensive items

86% of online shoppers prefer retailers who offer a variety of delivery speeds.** Special Delivery Guaranteed offers next day delivery by 9am or by 1pm, perfect for those last-minute or must-have items.

Boost customer confidence with parcel tracking at 7 points along the way to provide added peace of mind. Our money-back guarantee is ideal for higher value items with up to £750 compensation.

**Delivery Matters UK, 2020. Independently conducted by Trinity McQueen.

Exceptions apply. We deliver throughout the UK but there are restrictions to delivery guarantees in some areas. See Appendix A: Delivery Speeds in the UK parcels services user guide for full details.

Special Delivery Guaranteed advantages

  • Next day delivery: offers online shoppers more choice and rapid parcel despatch with next day delivery by 9am or by 1pm.
  • You’re covered: with the promise of a money-back guarantee on next day deliveries.
  • Tracked notifications: allow customers to follow their parcels via 7 en route scans, adding reassurance that their items are on the way.
  • Compensation: included on high value items up to £750, with additional cover available up to £2,500.
  • Saturday guarantee: offers customers a guaranteed Saturday delivery option for an extra fee.
  • Local Collect®: lets customers choose to click & collect from their nearest Royal Mail Customer Service Point or Post Office.
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Marketing Mail

Put your brand into customers' hands

A record 96% of all mail was engaged with during lockdown.* This year, why not use marketing mail as a great way to stand out from the crowd?

Whether you're targeting new or existing customers the medium of mail is proven to cut through and get your message heard. Even digital-first companies like Google use marketing mail in their acquisition campaigns. It is a valuable, cost‑effective way to help boost your sales.

*JICMAIL, Q2 2018 – Q2 2020

  • Hybrid Mail

    Remote working is the new normal.
    Hybrid Mail streamlines efficiency by allowing employees to simply upload mail direct to our secure server from home. Then it’s over to us for processing, printing and delivery direct to the customer’s door. Outsourcing is a timely, cost-effective way to work, with no additional outlay.

    Find out more here
  • Door to door

    Door drops are a flexible, cost-effective way to get leaflets, flyers and brochures into customers’ hands. Our specialists can help you reach the right people, with precise targeting by location or demographic. Door drops reach over 31 million addresses across the UK, without using personal data. With more people at home, they’re a perfect way to build your brand.

    Find out more here
  • Partially Addressed Mail

    A highly targeted and responsible way to reach new customers without buying marketing lists.
    Instead of addressing the mailing to an individual, Partially Addressed Mail lets retailers or service providers target small groups of around 15 carefully selected households, without the need for personal data.

    Find out more here
  • Addressed Advertising Mail

    Targeted direct mail to build your business. Strengthen relationships with your current customer base, prompting them online or in-store, or reach new markets with precision targeting.

    94% of advertising mail is engaged with.*
    Why not see how effective it could be for your brand?

    *JICMAIL, Q2 2018 – Q2 2020

    Find out more here
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