Deliver Christmas | Royal Mail
For more information call 0800 177 7609 (Mon-Fri 9-5:30pm)

Royal Mail Deliver Christmas

Delivering a successful Christmas

Did you know that 13% of online shoppers start their festive shopping before October?** Now is the time to start planning for a successful peak season, with a delivery partner that can help you maximise your sales up to Black Friday, Christmas and beyond.

For more information call 0800 177 7609

Find out how we can support your festive plans and we’ll give you a call – you could win £500 worth of Royal Mail business services*

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Delivery services

Choose from our range of festive services to cater for early birds right up to the last minute rush

Standard delivery

  • Aims to deliver next day or 2-3 days
  • Online delivery confirmation included as standard for both parcels and large letters+.
+ Delivery confirmation is not available for items being sent to the Channel Islands or the Isle of Man.

Royal Mail Sameday®

  • 24/7 delivery
  • 98% of collections occur within an hour
  • Ad hoc, scheduled, multi-drop & evening options.

Tracked delivery

  • Aims to deliver next day or 2-3 days
  • SMS/email notification on the day before and morning of delivery
  • Estimated delivery window from 2 hours
  • Delivery to neighbour or Safeplace.

Next day delivery

  • Special Delivery Guaranteed by 9am or 1pm
  • Online tracking, notifications and signature on delivery
  • Compensation of up to £500.
3 out of 4 online shoppers would like to be able to track all their Christmas orders if they could** ** Delivery Matters Christmas 2019, independently conducted by Trinity McQueen.

Convenient delivery options

Offer shoppers the convenience they expect

Delivery to a neighbour

  • We’ll try and deliver to a nearby neighbour if your customer is out
  • We post a card so your customer knows which neighbour we have left their parcel with
  • Tracked SMS/email notifications will include the neighbour’s name and address.

Safeplace

  • Customers nominate a safe place for us to leave their items
  • We post a card through their letter box to let them know where we have left their parcel
  • Tracked SMS/email notifications will include the selected safe place.

Local Collect®

  • Customers can choose Local Collect® at the checkout
  • They can choose to collect from over 11,200 Post Offices® and Royal Mail Customer Service Points
  • We’ll send an SMS or email when their item is ready to collect
  • Convenient collection times with many branches opening earlier and later including evenings and weekends.
48% of online shoppers say they would use an online retailer that offers deliveries at a Post Office®** ** Delivery Matters Christmas 2019, independently conducted by Trinity McQueen.

Returns

Make returns a positive experience

Royal Mail Tracked Returns®

  • Lets customers self-serve by printing their returns labels
  • Items can be dropped at a Post Office® or Royal Mail Customer Service Point
  • Tracking confirms receipt and provides reassurance that their refund will be processed.

Royal Mail Returns Portal

  • Integrate our Returns Portal into your website
  • Customers can process their return online and print their own returns label.

Labels to Go

  • Bespoke returns portal or use our ‘off the shelf’ option
  • Your shopper downloads a QR code to their mobile
  • Returns label is printed when they drop their item at a Post Office® or Royal Mail Customer Service Point.
70% of online shoppers would be more likely to shop with a retailer if they offered returns at a Post Office®** ** Delivery Matters Christmas 2019, independently conducted by Trinity McQueen.

International services

Help shoppers to reach over 230 countries & territories

International Business Tracked

  • Now available to China with a signature
  • Email notifications in the shopper’s local language
  • Inclusive compensation up to £50
  • Tracked Returns available from Australia & USA.

International Business Signed

  • Signature on delivery
  • Inclusive compensation up to £50.

International Business Standard

  • Great value delivery
  • Returns available from 28 countries.
76% of international marketplace shoppers say tracking would make them more confident about ordering online from UK retailers†† †† Delivery Matters International and UK Online Shoppers 2017, independently conducted by Trinity McQueen.

UK & International Latest Recommended Posting Dates

UK services

International Standard (Priority), Tracked and Signed services

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