Redirecting mail is a hassle-free way to ensure that you still receive important post even after you’ve moved home or business. However, because the mail needs to be sent to an address different to that written on the letter or parcel, it can take a little longer to arrive.
Please allow an extra day in addition to the usual posting times for redirected mail to arrive. If your post still hasn’t arrived in that time then please let us know.
Read more about problems with redirected mail.
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We hope you’ve found the answers you were looking for here. If you have another question, please return to the main Customer Services page.
Otherwise, you can provide more details regarding the delivery of your mail by completing the form on the next page. This will help us give you more specific advice and assistance.
