Coronavirus Updates

Keeping Britain connected through Covid-19

Coronavirus Updates

Keeping Britain connected through Covid-19

Open and delivering for the country

As a key part of UK’s infrastructure, Royal Mail remains open for businessThe delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.

Here you'll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page.

We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times. However, along with other organisations, we are experiencing increased levels of employee absence due to illness and self-isolation. Absence rates are currently significantly higher than what we normally expect at this time of year. 

To manage these severe absence levels, we are implementing a range of mitigations. These include changing the time guarantee on Special Delivery and deploying non-operational managers in delivery.

Our delivery operation is a key part of keeping the country moving. So, we have chosen not to avail of the UK Government’s furlough scheme, except in some very limited circumstances. In fact, we have put even more resources in to keep delivering. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues.

We thank you for your support and patience.

How we're keeping Britain connected
Changes to our service

We are committed to ensuring we deliver for the country by adapting the way we work in these unprecedented times.

Find out more

Useful services while you're at home

The UK has been asked to stay at home. We have a range of services that can help you stay connected.

Find out more

How we're working internationally

We are working with our partners across the globe to maintain services and provide regular updates.

Find out more 

Frequently asked questions

We've put together some answers to your most common questions about our UK services.

Find out more

Delivering for the country

The delivery of parcels and letters has become even more crucial as a way of keeping the country together

Keeping people together

Helping people stay safe

Protecting our staff and customers
Throughout this crisis, every decision we make puts the health of people first
Coronavirus tests
We're a key partner in the delivery and return of coronavirus tests
Getting medicine to you
Making sure medical and pharmaceutical supplies continue to be delivered

Give a thumbs up for your local postie

Up and down the country people have been posting beautiful messages to thank our posties for the wonderful work they are doing.

Thank your postie

Support for businesses

Tips and advice on how to keep your business running, and keep posting, during the coronavirus crisis

Find out more