Open and delivering for the country

Royal Mail is a key part of the UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.

Here you'll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page. There you can also sign up to receive emails in the event of service disruption in your area. 

To manage the effects of Coronavirus-related absences and necessary social distancing measures, such as reducing the number of people together in shared spaces and vehicles, we have implemented a range of mitigations. These include changing the time guarantee on Special Delivery items and updating opening hours of Customer Service Points at local delivery offices.  

Due to resourcing issues at some offices, associated self-isolation and safety measures, there may be times we can’t get to every address every day. But we’ll do all we can to deliver at least every other day when we have mail for you. And we’re prioritising delivery of Covid-19 vaccination letters and test kits.

Our delivery operation is a key part of keeping the country moving. In fact, we have put even more resources in to keep delivering. This includes additional people, overtime provision and a very significant investment in protective equipment for our colleagues. Thank you for your support and patience.

We’re doing all we can to keep our people and our customers safe while keeping the UK connected.

Helping people stay safe