Coronavirus Updates

Keeping Britain connected through Covid-19

Coronavirus Updates

Keeping Britain connected through Covid-19

Open and delivering for the country

Royal Mail is a key part of the UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.

Here you'll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page. There you can also sign up to receive emails in the event of service disruption in your area. 

To manage the effects of Coronavirus-related absences and necessary social distancing measures, such as reducing the number of people together in shared spaces and vehicles, we have implemented a range of mitigations. These include changing the time guarantee on Special Delivery items and updating opening hours of Customer Service Points at local delivery offices.  

Due to resourcing issues at some offices, associated self-isolation and safety measures, there may be times we can’t get to every address every day. But we’ll do all we can to deliver at least every other day when we have mail for you. And we’re prioritising delivery of Covid-19 vaccination letters and test kits.

Our delivery operation is a key part of keeping the country moving. In fact, we have put even more resources in to keep delivering. This includes additional people, overtime provision and a very significant investment in protective equipment for our colleagues. Thank you for your support and patience.

We’re doing all we can to keep our people and our customers safe while keeping the UK connected.

How we're keeping Britain connected
Changes to our service

We are committed to ensuring we deliver for the country by adapting the way we work in these unprecedented times.

Find out more

Useful services when you're at home

We have a range of services that can help you stay connected.

Find out more

How we're working internationally

We are working with our partners across the globe to maintain services and provide regular updates.

Find out more 

Frequently asked questions

We've put together some answers to your most common questions about our UK services.

Find out more

Delivering for the country

The delivery of parcels and letters has become even more crucial as a way of keeping the country together

Keeping people together

Helping people stay safe

Protecting our staff and customers
Throughout this crisis, every decision we make puts the health of people first
Coronavirus tests
We're a key partner in the delivery and return of coronavirus tests

Give a thumbs up for your local postie

Up and down the country people have been posting beautiful messages to thank our posties for the wonderful work they are doing.

Thank your postie

Support for businesses

Tips and advice on how to keep your business running, and keep posting, during the coronavirus crisis

Find out more