Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. To stay up to date and manage your deliveries download the Royal Mail app.
We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures and changed the opening hours of our Customer Service Points in our local delivery offices to keep our people and customers safe. Click here to find out more information. We are keeping our ways of working under continuous review.
We thank you for your patience. We are working hard to deliver the UK’s mail in unprecedented times.
Handling delivery and return of coronavirus test kits for NHS staff
The Government has announced that Royal Mail will be a key partner in the delivery and return of coronavirus tests to NHS and social care frontline staff. Find out more.
We are working with our airline and postal/courier partners across the globe to maintain services. The number of countries that we can access is changing daily.
Most major export routes remain open and we continue to accept and process mail. Specifically, Royal Mail’s international services to the USA remain operational.
There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’. For country by country updates in our International Incidents Bulletin
Contingency plans
We have strong contingency plans in place to ensure mail is kept moving. The scale, vast network and business continuity expertise of our organisation means we have extensive experience in being able to quickly deploy plans so we continue to provide customers with access to our collection and delivery services, and their mail.
