Open and delivering for the country

Royal Mail is a key part of UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.

Here you'll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page.

We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times. 

To manage the effects of Coronavirus-related absences and necessary social distancing measures such as reducing the number of people together in shared spaces and vehicles, we have implemented a range of mitigations. These include changing the time guarantee on Special Delivery and opening hours of Customer Service Points at local delivery offices. 

Our delivery operation is a key part of keeping the country moving. So, we have chosen not to avail of the UK Government’s furlough scheme. In fact, we have put even more resources in to keep delivering. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues.

We thank you for your support and patience.

Helping people stay safe