Parcelforce convenient collect

Let your customers collect from their nearest Post Office® branch

With convenient collect, we’ll deliver your parcel direct to one of 11,500 local Post Office® branches nationwide. Then your customer can collect it at their convenience – even up to 10pm in some cases.

At a Glance 

  • Your customers can collect at 11,500 Post Office® branches
  • 4000+ Post Office®/retail outlets offer extended hours
  • You enjoy flexible parcel drop-off and collection options

Make life easy for your customers

With convenient collect, you can offer your customers a Post Office® look-up facility within the delivery options on your website. Then they select the most convenient branch for their item to be delivered to.

  • Customers can opt for delivery direct to 11,500 Post Office® branches for collection at their convenience.
  • Over 4,000 Post Offfice/retail outlets offer extended hours up to 10pm
  • A choice of delivery speeds gives customers total flexibility

Then, when the parcel is ready to collect, we’ll send your customers an SMS text and/or email notification to let them know. It couldn’t be simpler.

Make life easy for you too

To make life easy for you as well as your customers, we offer a choice of convenient parcel drop-off and collection options.

  • Drop off your parcel at 11,500 Post Office® branches or 54 Parcelforce Worldwide depots (up to 7pm) around the UK
  • Alternatively, we can collect your parcel at an agreed time
  • Book online or by phone to arrange one-off parcel collections
  • We’ll collect from the majority of the UK on the same day if you book your collection by 1pm

For peace of mind, you can follow your parcel’s progress from start to finish with online tracking and proof of delivery.

Is there compensation for loss, damage, or delay?

Cover against loss, damage and delay to your item is available, but varies depending upon the service speed you choose.

Anything else you need to know?

Visit the Parcelforce Worldwide Help page for more information and answers to frequently asked questions about this product.