Make customer returns easy, from 28 countries
International Business Parcels Returns
International Business Tracked Returns
Increased clarity on global returns
Features
Downloads
i-shipper retailer user guidepdf, 1.91 MB - setting up your returns link to i-shipper and addign the necessary customisation to give your site a local look for your customers
i-shipper login guidepdf, 682.41 KB - register and obtain the necessary sign in credentials to access i-shipper
Making returns easy for you and your customers
How to use this service
You can access this service if:
- you are already using International Business Tracked or
- you spend a minimum of £5,000 annually on International Business Services.
Contact your account manager or call us on 0800 177 7548 to find out more.
Find out more about International Tracked Returns
Prices
| Prices | 0-250g | 251-500g | 501-1000g | 1-1.5kg | 1.5-2kg | 2-5kg |
|---|---|---|---|---|---|---|
| USA | £8.30 | £9.05 | £10.60 | £12.15 | £13.70 | £22.10 |
| Prices | 5-7.5kg | 7.5-10kg | 10-12.5kg | 12.5-15kg | 15-17.5kg | 17.5-20kg |
|---|---|---|---|---|---|---|
| USA | £28.60 | £34.75 | £41.90 | £49.10 | £56.30 | £63.45 |
| Prices | 0-100g | 101-250g | 251-500g | 501-750g |
|---|---|---|---|---|
| Belgium | £7.46 | £7.73 | £8.15 | £8.58 |
| France | £7.14 | £7.54 | £8.19 | £8.86 |
| Germany | £7.57 | £7.86 | £8.32 | £8.80 |
| Italy | £10.33 | £10.61 | £11.05 | £11.50 |
| Spain | £7.67 | £8.02 | £8.58 | £9.15 |
| Prices | 751-1000g | 1-1.5kg | 1.5-2kg | 2-3kg |
|---|---|---|---|---|
| Belgium | £8.72 | £9.53 | £9.91 | £12.47 |
| France | £9.23 | £10.49 | £11.33 | £14.64 |
| Germany | £8.99 | £9.88 | £10.35 | £12.91 |
| Italy | £11.66 | £12.51 | £12.94 | £16.72 |
| Spain | £9.43 | £10.52 | £11.18 | £15.72 |
| Prices | 3-4kg | 2-5kg | 5-10kg | 10-15kg | 15-20kg |
|---|---|---|---|---|---|
| Belgium | £13.23 | £14.00 | £19.46 | £25.33 | £29.14 |
| France | £16.32 | £18.00 | £26.40 | £34.81 | £43.22 |
| Germany | £13.85 | £14.78 | £19.47 | £24.16 | £28.85 |
| Italy | £17.56 | £18.42 | £26.62 | £34.96 | £39.21 |
| Spain | £17.04 | £18.36 | £26.77 | £39.08 | £45.68 |
Make returns even easier for your customers
When your customers return an item, they need to go to our online returns portal to create, download and print a label.
You can upload the label information in advance, making the returns process much easier for them.
There are two ways to do this:
- With our API solution that helps you manage all your shipping with ease, or
- By uploading data on specific items to the portal.
Let us help your business
- We have great relationships with the local brands your customers trust to return their items
- 23% of customers want to drop their items off at a Post Office, we provide the preferred channel of choice
Source: IPC Cross border eCommerce shopper survey 2018
We'll support your international business
Customs and Brexit
On 24 December 2020, the UK and the EU reached an agreement on how to trade (the Trade and Cooperation Agreement). It entered into force on 1 January 2021. As a result of the agreement, the UK is no longer part of the EU’s single market and customs union and new rules apply.
From 1 January 2021, the UK has extended the rules which applied to non-EU postal items before. Similarly, the EU now treats postal items from the UK as it did non-EU items before. This means there may be changes to how you send and receive items from abroad.
For more information on how sending and receiving items to the EU may be impacted from 1 January 2021, please click here.
Electronic Customs Pre-advice Data
It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad.
Use one of our data-compliant shipping platforms – Click & Drop, Pro Shipping or API shipping – to automate this process and take the stress out of electronic customs.
Prohibited and restricted items
Prohibitions and restrictions apply to returns as well as sent items.
We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:
- Batteries
- Aerosols
- Perfumes or aftershaves
- Nail varnish, polish or gel
Check our prohibitions and restrictions guide.
It’s also your responsibility to check the prohibited and restricted items for countries you trade with.
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