International Business Tracked Returns

Increased clarity on global returns


  • Currently available for USA
  • Enhanced peace of mind to you and your customers - returns tracked from sending to delivery
  • Service available on items up to 61cm x 46cm x 46cm and up to 20kg
  • Up to £100 compensation


i-shipper retailer user guidepdf, 1.91 MB - setting up your returns link to i-shipper and addign the necessary customisation to give your site a local look for your customers

i-shipper login guidepdf, 682.41 KB - register and obtain the necessary sign in credentials to access i-shipper


Making returns easy for you and your customers

  • Create easy labels for your customer to print via our online portal
  • Design your branded returns page on our online portal and direct customers to your page to complete their details
  • Use both Royal Mail outbound and return journeys or buy a Royal Mail standalone returns package if you meet the volume threshold
  • Visibility of returned items as soon as your customer has printed a label

How to use this service

You can access this service if:

Contact your account manager or call us on 0800 177 7548 to find out more.

Find out more about International Tracked Returns

Prices 0-250g 251-500g 501-1000g 1-1.5kg 1.5-2kg 2-5kg
USA £8.30 £9.05 £10.60 £12.15 £13.70 £22.10


Prices 5-7.5kg 7.5-10kg 10-12.5kg 12.5-15kg 15-17.5kg 17.5-20kg
USA £28.60 £34.75 £41.90 £49.10 £56.30 £63.45


Prices 0-100g 101-250g 251-500g 501-750g
Belgium £7.46 £7.73 £8.15 £8.58
France £7.14 £7.54 £8.19 £8.86
Germany £7.57 £7.86 £8.32 £8.80
Italy £10.33 £10.61 £11.05 £11.50
Spain £7.67 £8.02 £8.58 £9.15


Prices 751-1000g 1-1.5kg 1.5-2kg 2-3kg
Belgium £8.72 £9.53 £9.91 £12.47
France £9.23 £10.49 £11.33 £14.64
Germany £8.99 £9.88 £10.35 £12.91
Italy £11.66 £12.51 £12.94 £16.72
Spain £9.43 £10.52 £11.18 £15.72


Prices 3-4kg 2-5kg 5-10kg 10-15kg 15-20kg
Belgium £13.23 £14.00 £19.46 £25.33 £29.14
France £16.32 £18.00 £26.40 £34.81 £43.22
Germany £13.85 £14.78 £19.47 £24.16 £28.85
Italy £17.56 £18.42 £26.62 £34.96 £39.21
Spain £17.04 £18.36 £26.77 £39.08 £45.68


When your customers return an item, they need to go to our online returns portal to create, download and print a label.

You can upload the label information in advance, making the returns process much easier for them.

There are two ways to do this:

  • With our API solution that helps you manage all your shipping with ease, or
  • By uploading data on specific items to the portal.
  • We have great relationships with the local brands your customers trust to return their items
  • 23% of customers want to drop their items off at a Post Office, we provide the preferred channel of choice

Source:  IPC Cross border eCommerce shopper survey 2018

On 24 December 2020, the UK and the EU reached an agreement on how to trade (the Trade and Cooperation Agreement). It entered into force on 1 January 2021. As a result of the agreement, the UK is no longer part of the EU’s single market and customs union and new rules apply. 

From 1 January 2021, the UK has extended the rules which applied to non-EU postal items before. Similarly, the EU now treats postal items from the UK as it did non-EU items before. This means there may be changes to how you send and receive items from abroad.

For more information on how sending and receiving items to the EU may be impacted from 1 January 2021, please click here.

Electronic Customs Pre-advice Data

It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad.

Use one of our data-compliant shipping platforms – Click & Drop, Pro Shipping or API shipping – to automate this process and take the stress out of electronic customs.

Prohibitions and restrictions apply to returns as well as sent items.

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our prohibitions and restrictions guide.

It’s also your responsibility to check the prohibited and restricted items for countries you trade with.

Save with a Business Account

Spend over £5k a year on international parcels and mail?
Find out more

Buy postage to anywhere right now

With our convenient online tool Click & Drop
Find out more

Apply for free mail supplies

Business customers get free labels, ties and bags
Find out more
Make customer returns easy, from 28 countries
International Business Parcels Returns

Export with Royal Mail

Starting to export, scaling up, or already shipping huge volumes overseas?
Export now