International Business Tracked Returns

Increased clarity on global returns


  • Available in key export countries including Belgium, France, Italy, Germany, Spain and the USA
  • Enhanced peace of mind to you and your customers - returns tracked from sending to delivery
  • Service available on items up to 61cm x 46cm x 46cm and up to 20kg
  • Up to £100 compensation


International Business Tracked Returns user guide

I-shipper user guide (docx, 9.03 MB) - need to explain what this is/for


Making returns easy for you and your customers

  • Create easy labels for your customer to print via our online portal
  • Design your branded returns page on our online portal and direct customers to your page to complete their details
  • Use both outbound and return journeys or buy a standalone returns package if you meet the volume threshold
  • Visibility of returned items as soon as your customer has printed a label

How to use this service

You can access this service if:

Contact your account manager or call us on 0800 731 4564 to find out more.

Download the International Business Parcels Tracked Returns user guidepdf, 533.61 KB

Find out more about International Tracked Returns

Prices 0-100g 101-250g 251-500g 501-750g
Belgium £7.46 £7.73 £8.15 £8.58
Germany £7.57 £7.86 £8.32 £8.80
Italy £10.33 £10.61 £11.05 £11.50
Spain £7.67 £8.02 £8.58 £9.15


Prices 751-1000g 1-1.5kg 1.5-2kg 2-3kg
Belgium £8.72 £9.53 £9.91 £12.47
Germany £8.99 £9.88 £10.35 £12.91
Italy £11.66 £12.51 £12.94 £16.72
Spain £9.43 £10.52 £11.18 £15.72


Prices 3-4kg 2-5kg 5-10kg 10-15kg 15-20kg
Belgium £13.23 £14.00 £19.46 £25.33 £29.14
Germany £13.85 £14.78 £19.47 £24.16 £28.85
Italy £17.56 £18.42 £26.62 £34.96 £39.21
Spain £17.04 £18.36 £26.77 £39.08 £45.68



Prices 0-100g 101-250g 251-500g 501-750g
France £7.14 £7.54 £8.19 £8.86


Prices 751-1000g 1-1.5kg 1.5-2kg 2-3kg
France £9.23 £10.49 £11.33 £14.64


Prices 3-4kg 4-5kg 5-10kg 10-15kg 15-20kg
France £16.32 £18.00 £26.40 £34.81 £43.22



Prices 0-250g 251-500g 501-1000g 1-1.5kg 1.5-2kg 2-5kg
USA £8.30 £9.05 £10.60 £12.15 £13.70 £22.10


Prices 5-7.5kg 7.5-10kg 10-12.5kg 12.5-15kg 15-17.5kg 17.5-20kg
USA £28.60 £34.75 £41.90 £49.10 £56.30 £63.45

When your customers return an item, they need to go to our online returns portal to create, download and print a label.

You can upload the label information in advance, making the returns process much easier for them.

There are two ways to do this:

  • With our API solution that helps you manage all your shipping with ease, or
  • By uploading data on specific items to the portal.

Download the International Business Parcels Tracked Returns user guide (pdf, 533.61 KB) to learn more about customising your returns portal.

  • We have great relationships with the local brands your customers trust to return their items
  • 23% of customers want to drop their items off at a Post Office, we provide the preferred channel of choice

Source:  IPCCrossbordereCommerceshoppersurvey2018

Prohibitions and restrictions apply to returns as well as sent items.

We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:

  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our prohibitions and restrictions guide.

It’s also your responsibility to check the prohibited and restricted items for countries you trade with.

Save with a Business Account

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With our convenient online tool Click & Drop
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Apply for free mail supplies

Business customers get free labels, ties and bags
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Make customer returns easy, from 28 countries
International Business Parcels Returns

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