For the past eight years, we've commissioned Delivery Matters research looking at the attitudes of online shoppers in the UK and around the globe.

This independent study provides insights into consumer attitudes towards
e-commerce and fulfilment.


Download now

Find out about online shoppers' expectations in the UK and abroad in 2017.


Trust Royal Mail  

Year on year, Royal Mail continues to be the most trusted national delivery company.

Trust translates into sales: 55% of online shoppers say they would buy through a retailer that used Royal Mail for delivery.

That's because Royal Mail delivers a service online shoppers trust.

Savvy shoppers looking for bargains

Amid the current political and economic uncertainty being experienced in the UK, shoppers are more motivated to search for greater value for money. And our survey shows they’re finding it online. Digitally savvy shoppers are shunning more traditional channels, playing online against in-store to find the best deals.

UK and International editions

Our 2017 Delivery Matters UK and Online Marketplace reports are now available for you to download. Coming soon, you'll be able to access our latest International research. In the meantime, take a look at our country reports from 2016 and 2015.

Click on the links below to access
Country Availability
UK Download now
Christmas 2018 Download now
Ireland Download now
Returns (2017 edition) Download now
Online Marketplaces Download now
China Download now
Sweden Download now
Australia Download now
Germany Download now
USA Download now
France Download now
International Summary Download now
India Download now
Russia Download now
Italy Download now
Japan Download now
Canada Download now

Download Delivery Matters UK and International editions


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