Prescription and pharmacy delivery

Secure parcel services and reliable script returns

Pharmaceuticals in safe hands

Whether you’re delivering to patients’ homes, care homes, hospitals or need inter-store stocks supplied, trust us to deliver. 77% of people surveyed trust Royal Mail to deliver their online orders.

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Tick off certainty with Age or ID Verification

For extra peace of mind your item arrives in the right hands

Available with Royal Mail Special Delivery Guaranteed® while our Age Verification Service extends to include Royal Mail Tracked®.

Need to refill stock – no problem

Royal Mail Relay® has inter-store fulfilment covered

Make sure you keep your shelves full and receive all Click and Collect stock with our Relay service. We can also deliver to pharmacies outside of retail opening hours.

Monthly paper scripts returns to NHS BSA?

We provide pharmacists with a full audit trail

With Royal Mail Tracked Returns®, pharmacists can simply drop off items at a local Parcel postbox (24/7), or any Post Office® branch or Royal Mail Customer Service Point. Tracked Returns provide visibility and a full audit trail to ensure you get paid on time.

Customer not in?

No problem with our Inflight delivery options

Royal Mail Tracked® will help your customers get their prescriptions delivered on their terms. They can now select a different day or place to pick up their important medication if they’re not going to be at home, including a trusted neighbour or safe place.

Recommended services

Patients can track their parcel, and know when medicines are safely delivered and ready for them at home

Royal Mail Tracked 24® & 48®

Our most secure service for urgent, high-value prescriptions and other pharmacy orders

Special Delivery Guaranteed®

Pre-paid, tamper-proof boxes. Ideal for pharmacists sending Category B blood and urine samples

Royal Mail Safebox®

eCourier delivery and returns, controlled medication to vaccines

eCourier medical

Return NHS prescription scripts at over 10,500 Post Offices® or 1,200 Customer Service Points

Tracked Returns

Print shipping labels

With Click & Drop, access our full range of delivery options online and print your own shipping labels
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Our happy medical delivery customers

*Delivery Matters 2020, research independently conducted by Trinity McQueen