Pharmaceutical services delivered with care

Home prescription delivery, reliable script returns, stock replenishment and more
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Get better pharmacy services sooner

From prescriptions to promotional post, it’s easy to tap into our specialist services for the pharmacy sector. And we’ll not only deliver repeat prescriptions to your customer’s door, we can also return your scripts, deliver controlled drugs and help keep your stores stocked too.

We’re already trusted to deliver millions of prescriptions to UK homes and care homes each year.

Let us help you find the best prescriptions delivery service

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Tracked delivery

For total convenience and reassurance

Perfect for repeat prescriptions, choose our next day or 2-day service. Both offer Inflight delivery options and we’ll send a notification the before and morning of delivery.

Guaranteed delivery

For time-critical medications

It’s Royal Mail to the rescue for those last-minute meds, with a guaranteed next day service for arrival by 9am or by 1pm (or your money back*), and the reassurance of a signature on delivery.

Same day delivery

For urgent medications

If it’s controlled prescription drugs or it simply has to be there same day, we’ll collect on average within the hour and provide real-time tracking (by street) to the door. You’ll get a full audit trail and a digital signature, for total peace of mind.

Script returns

With full visibility and a confirmation of receipt

You simply print off your label via the Click & Drop portal and have your items collected or drop off at your local Post Office branch.

Inter-branch delivery

Our Relay service will keep stock topped up

Our specialist Relay services include delivering stock overnight from your warehouse or between stores, so your shelves and pharmacy counter are full for the next working day.

Promote your services

To new customers in your local community

2021 produced record-breaking results for mail, with engagement at 93%.** We can help raise awareness of your pharmacy services with new customers, and we offer free local (or national) targeting to help you reach them without the use of personal data.

Recommended services

Patients can track their parcel, and know when medicines are safely delivered and ready for them at home

Royal Mail Tracked 24® & 48®

Our most secure service for urgent, high-value prescriptions and other pharmacy orders

Special Delivery Guaranteed®

Pre-paid, tamper-proof boxes. Ideal for pharmacists sending Category B blood and urine samples

Royal Mail Safebox®

eCourier delivery and returns, controlled medication to vaccines

eCourier medical

Return NHS prescription scripts at over 10,500 Post Offices® or 1,200 Customer Service Points

Tracked Returns

Print shipping labels

With Click & Drop, access our full range of delivery options online and print your own shipping labels
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Co-op Health

When Co-op Health was launched in 2018, Royal Mail was the natural partner to deliver medication to patients’ homes.

Find out more

Our happy medical delivery customers

* Exceptions apply. We deliver throughout the UK but there are restrictions to delivery guarantees in some areas. See Appendix A: Delivery Speeds in the UK parcels services user guide for full details.

**JICMAIL, Q2 2018-Q1 2022.