Getting your parcels just got easier
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If you're not home and your parcels won't fit through the letter box, or need a signature, posties will automatically redeliver the next working day.
Updated Redelivery process
1. First delivery attempt
If you're not in, we will leave you a 'Something for you' card informing you whether we've left your item with a neighbour, in a safe place or now we will inform you if we'll automatically redeliver your parcel the next working day.
- You can choose to reschedule your delivery to a more convenient day
Please note that you will no longer be able to collect your parcel after the first delivery attempt, you can’t collect your parcel until after we’ve made the automatic redelivery attempt the next working day (excluding Sundays and Bank Holidays).
2. Second delivery attempt
If you’re not in, we will leave you a ‘Something for you’ card informing you how you can:
- Reschedule your delivery to a more convenient day
- You can reschedule to another day, can deliver to neighbour or deliver to local Post Office
- Collect your item
Frequently asked questions
We will automatically redeliver all items the next working day (excluding Sundays, Bank Holidays). As usual, you can still request your item to be redelivered to the original address, a safe place, a neighbour, a nominated local address, or local Post Office via the Royal Mail app or at royalmail.com/redelivery.
Alternatively, you can come and collect your items after the second delivery attempt.
National launch is on 2 May 2023.
If the initial delivery is unsuccessful, the postie will leave a Something for You card which confirms the postie will automatically attempt to redeliver the next working day (excluding Sundays and Bank Holidays).
Please visit royalmail.com/missed-delivery for more help.
If a redelivery is unsuccessful, the postie will leave another Something for You card stating your options.
You can choose to organise another redelivery (see above for the options) or you can collect your item from your local Customer Service Point from the following working day.
If the item remains undelivered and we receive no instruction from you, the item will be stored for up to 18 days (21 days where customs fees are due) and if not collected or redelivered it will be returned to the sender. This is the existing Return to Sender process.
Yes. You will still be able to collect your item from your local Customer Service Point after the second delivery attempt.
No. Your item will be scheduled for automatic redelivery the next working day and may already be out for redelivery.
Your item will be returned to the Customer Service Point at your local Delivery Office. You can find your local Delivery Office by following royalmail.com/services-near-you and entering your post code. You can either collect your item from your local Customer Service Point or have it redelivered to the original address, a neighbour, a nominated local address, or a local Post Office and collect it from there.
As part of the alternative delivery options, items can be arranged to be collected from a local Post Office after the automatic redelivery has been attempted.
Please check where to collect your items following the redelivery attempt at royalmail.com/services-near-you.
The definition of safe place is a secure, weatherproof area of the property, that is out of sight and easily accessible.
If the item cannot be delivered to the address, our posties will try a neighbour either side of the address or directly opposite.
The postie will leave a Something for You card stating the neighbour’s house number where the item was delivered.
All Royal Mail products are included. This includes letters, parcels, returns, domestic and international letters and parcels.
The item will automatically be scheduled to be taken back out for redelivery the next working day.
You can also organise a redelivery for a different day immediately after the first attempt by visiting royalmail.com/redelivery
You can request redeliveries within the same delivery (post code) area. Royal Mail cannot redeliver to an address outside the local post code area served by the local Delivery Office. For example, if you live in SE25, the same postcode area would be any other postcode starting with SE25.
This is a different service, where items are delivered later in the day or on a Sunday. This process has not changed. These items will receive an automatic redelivery as usual when the box is ticked on the yellow Sorry We Missed You card.
Please contact Royal Mail Customer Services team on 03457 740 740.
Please visit royalmail.com/services-near-you
Please visit royalmail.com/missed-delivery