What should I do if I've missed a delivery?
If it’s easier, someone else can take your card, and proof of your identity and address, and collect it for you.
We keep all mail for three weeks (unless it has come from abroad, or been sent by Royal Mail Signed For™, in which case we’ll keep it for one week). After that, we’ll return it to the sender’s address if this is clearly visible on the item. If there’s no return address, your mail will be sent to the National Returned Letter Centre who will open it to find the sender’s address.
Find out more about how to arrange a re-delivery.