How can we help?
How can I follow up a previous enquiry?
Our system is updated at various points during the Track & Trace process. If the status of an item you have been trying to track has not changed and it is now after 3pm, please check back after 10am tomorrow when the tracking system will have been updated.
If you have already been in contact with the Customer Service team and wish to follow up an enquiry, please call the Customer Service Phone Number on your Certificate of Posting Receipt and quote the item reference number.
If you have already been in contact with the Customer Service team and wish to follow up an enquiry, please call the Customer Service Phone Number on your Certificate of Posting Receipt and quote the item reference number.
Do you need help?
- What is Track & Trace?
- How do I use Track & Trace?
- How do I track an item sent from abroad?
- The system isn’t accepting my reference number
- I’ve lost my reference number
- It says accepted but I don't recognise the postcode or address
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