Terms and Conditions

On 2nd April 2013, we made a number of changes to some of our terms and conditions. Please see royalmail.com/termschanges for further information.

All Royal Mail products and services are subject to terms and conditions, most of which are available for you to view online.

Royal Mail General Terms and Conditions

The following products are subject to the Royal Mail's General Terms and Conditions, the Royal Mail Account Terms and the Printed Postage Impressions (PPI) Licence. In addition, they have their own specific terms and conditions.

Marketing, publishing and general correspondence products
Download the Specific terms and conditions for marketing, publishing and general correspondence products, which cover the following products:
Parcel products
Download the Royal Mail Specific Terms For Parcels April 2013, which covers the following products:
- Royal Mail 24 and Royal Mail 48™
- Royal Mail Tracked 24 and Tracked 48™
- Royal Mail Tracked Returns 24 and Tracked Returns 48™
- Special Delivery Guaranteed by 9am and
- Special Delivery Guaranteed by 1pm™
- Special Delivery Guaranteed Returns™
- 1st Class and 2nd Class Account Mail (Parcels)
International Contract Services
Download the Specific terms for International Contract Services, which cover the following products:
Other products under the general terms
- Pre Sorted Delivery and Early Extraction
- Early Collect™
Products not covered by the Royal Mail general terms and conditions
None of these products are covered by the Royal Mail general terms and conditions.
- Door to Door
- International Stamped Response
- Mail Collect
- Mailshots Online – go to Registration then Terms and Conditions
- Mails Verification On Site (PDF, 50KB)
- Clear Prospects™
- Safebox™
- Smilers® – go to “Download the Smilers® order form”
- Sameday
- Smartstamp® – got to “Read the money back guarantee terms and conditions”
- Timed Delivery
- RM Online Services Terms and Conditions April 2013
- Royal Mail Despatch Manager Online
- Callers Service
- Customer Collections including Single Collections
- Diversion
- Floor Fees
- Forwarding
- Keepsafe™
- Business Keepsafe™
- Local Collect Business
- PO Box®
- Private Post Box
- Private Roadside Letter Box
- Response Services
- Redirection
- Selectapost™
Non-contract products and services
Some Royal Mail services have their charges, terms and conditions detailed under ‘Schemes.’ These schemes are made under statute, which means that it is not necessary for our customers to have a contract with us when they use any of the services included in these schemes. There are four Schemes, which cover the following products:

Royal Mail United Kingdom Post Scheme
- 1st Class mail
- 2nd Class mail
- Local Collect (Social)
- Articles for the Blind
- Royal Mail Signed For™ 1st Class
- Royal Mail Signed For™ 2nd Class
- Special Delivery Guaranteed™
- Petitions and Addresses to the Sovereign
- Petitions to Parliament & Assemblies
- Poste Restante
- Proof of Delivery
- Return to Sender
Overseas Letter Post Scheme
Overseas Parcel Post Scheme

Franked Mail Scheme
- Franking

Cookies Policy

Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies:

Session cookies - these expire when you close your browser and do not remain on your computer.

Persistent cookies - these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

www.royalmail.com (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. These will be session cookies on your first visit to this Website. If you continue to use or revisit this Website then persistent cookies of the types described below will be served. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org .

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide .

Cookie Category	Details
Strictly necessary	Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users. This Website use strictly necessary cookies to: Identify you as being logged in to this Website Remember the goods and services you ordered when you get to the checkout page Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website Remember things like service selections you have made which are essential for us to provide you with services you have requested Make sure you connect to the right service on our website when we make any changes to the way the website works
Performance	Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous. This Website use performance cookies to: Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website) See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites) Provide feedback to partners that one of our visitors also visited their website. This can include details of any products bought. This lets our partners improve their website, but we don't allow our partners to reuse this information for further advertising
Functional	Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users. This Website use functional cookies to: Identify you as having consented to use of cookies by this Website Remember settings you've applied (such as layout, text size, preferences and colours) Remember selections you have made (such as search functions and results, and goods and services) Apply customised content segments to individual users Apply users' individual service specifications (such as usage or credit allowance) Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose
Targeting or advertising cookies	These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests, to help measure the effectiveness of advertising campaigns. This website does not currently use any targeting/advertising cookies

Royal Mail General Terms and Conditions

Marketing, publishing and general correspondence products

Parcel products

International Contract Services

Other products under the general terms

Products not covered by the Royal Mail general terms and conditions

Non-contract products and services

Useful links

Cookies Policy