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International Letters

  1. Forecasting

    For us to provide you with the highest levels of service please notify 48 hours in advance by email, hwdc.forecast.group@royalmail.com if in a single posting there are:

    • More than 30,000 letters being sent worldwide.
    • More than 20,000 letters being sent to a single country.

    Failure to pre-advise postings of these quantities may result in a delay to the delivery of the mail.

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  2. How do I work out the costs in advance of a posting?
    The International Letters rate card can be found in the document library. We’ve also created a pricing calculator for you to download free at the International Mail Technical (new window) website.
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  3. When using Country Sort can I send mixed weight mailings?
    Yes, you can send mixed weight items, so long as all of the items meet the letters format criteria.
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  4. Is there any technical support to help to combine UK bulk postings with overseas mailings?
    Yes there is. To help combine UK Mailsort, Walksort and Presstream postings with overseas visit our International Mail Technical (new window) website.
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  5. How do I work out the price?
    We’ve created a pricing calculator for you to download free within the document library.
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  6. Order more supplies
    Once you’ve completed your mailing, you may need to replenish your stocks of bags, bag ties, labels and customs forms ready for your next mailing.

    Please contact us on 08457 950 950 for more supplies and allow 72 hours for the delivery of stock. Alternatively you can order your mail supplies when you log in to the Online Business Account system or visit our mail supplies page.
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  7. Extra help for you?
    For further information please refer to the International Letters user guide within the document library.
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