General update
Normal deliveries and collections should take place in all parts of the South East and East Anglia today.
However, our Inverness to Stornoway air service was delayed due to technical issues. This may mean a delay to a small amount of mail posted across the UK on Friday for delivery in the HS postcode area. In addition, road closures resulted in some mail missing connections with a rail service to our Scottish Distribution Centre. This may mean a delay to a small amount of mail posted across the UK on Friday for delivery in the G, KA, ML and PA postcode areas.
Operational Modernisation
As part of our nationwide programme of operational transformation, we introduced changes to delivery arrangements last week (w/c 13 May).
These changes could include: a review of delivery routes, improved delivery equipment being brought into use or changes to the way in which we prepare mail for delivery.
Customers may start to see changes in:
• Barnet - EN4 & EN5
Changes to Royal Mail delivery operations in Whitstable
Royal Mail will be moving delivery operations to Canterbury Delivery Office on Monday 20th May. The effect of this move will be minimal and most customers should not notice any difference to the delivery of their mail which will still be made as normal by local postmen and women.
Service to customers
The enquiry office at Whitstable will remain open at the present site for an interim period. This will allow time for the operational changes to bed in before the enquiry office moves to Canterbury at some point in the future.
For information the Whitstable Enquiry Office is currently located at:
134 Cromwell Road
Whitstable
CT5 2AA
The opening hours are: 0800-1400 Monday to Saturday.
Changes to Royal Mail delivery operations in Maidstone
A new delivery office for the Maidstone area
On Monday 20th May, we’re making some changes to our delivery operations in Maidstone. From today, all deliveries for the Maidstone area will start to be made from our brand new delivery office at Bircholt Road, Parkwood Industrial Estate, Maidstone, ME15 9EE. In three weeks time our existing enquiry office at Sandling Road, ME14 1AA, will close altogether. The effect of this move will be minimal and most customers should not notice any difference to the delivery of their mail which will still be made as normal by local postmen and women.
Items we’ve not been able to deliver to you
If we’ve tried to deliver an item of mail to you and have left a ’Something for you’ card, please check the collection address on the card.
- If we’ve tried to deliver an item before 20th May, it will be returned to the Sandling Road office.
- If we leave a ‘Something for you’ card on or after today, any such item will be taken to the new office in Bircholt Road.
The opening hours at the new site will be: 07:00 to 19:00, Monday, Tuesday, Thursday and Friday, 07:00 to 20:00 on Wednesday and 07:00 to 14:00 on Saturday.
Why we are making these changes
Faced with declining mail volumes and the growth in electronic communication in an increasingly competitive postal market, Royal Mail is currently undertaking one of the biggest transformations in UK industry. We need to modernise the way we operate, which includes better use of our buildings and equipment. We’re therefore making these changes to maintain your services and keep our prices as low as possible, whilst providing improved working conditions for our people.
You can find out more about our Operational Transformation Programme by going to: www.royalmail.com/modernisation.
Redelivery
We can organise a redelivery to you, of any item we have been unable to deliver and for which we have left a ‘Something for you’ card. The easiest way to do this is via our website at: www.royalmail.com/redelivery
Service Update emails
For regular updates of information on what's happening in your local area sign up to receive emails directly to you.
