Refunds and claiming compensation. If you need to claim for delayed, lost or damaged mail you can find the right forms and more information online.

In particular, from 9th January 2012, untracked items posted on account are not eligible for loss or damage compensation. Royal Mail has a separate Bulk Mail ...

We always aim to ensure that your mail arrives in perfect condition and on time, but sometimes problems arise. Because we can't track Recorded Signed for™, ...

I want to claim compensation for delayed items. If you've sent an item and it has been delayed we'd like to offer our sincere apologies. Here's how you can claim ...

I want to claim compensation for damaged or part loss items. If you've sent an item and it has arrived damaged or some of the contents were missing we'd like to ...

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Compensation Payments for loss, damage and delay to eligible mail items. Please select the appropriate compensation table from the list below.

If an item has been posted with or handled by another postal operator then it will not be eligible for compensation for delay from Royal Mail under this policy ...

For stamped, metered and by account* items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value ...

Unless enhanced compensation has been purchased in which case compensation up to the market value or £250 or £500 (depending on destination) ...