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We're happy for you to link to our home page or other selected pages providing you comply with the Hyperlinking Terms and Conditions below. Although you do not need Royal Mail's specific approval for linking to these pages, once the link is on your page it signifies you do agree with our T&Cs.

When linking to the pages listed below, please use the following link names and respective URLs.

If you want to link to our Postcode Finder service, please use
Link name: ‘Royal Mail Postcode Finder’
URL: www.royalmail.com/postcodefinder

If you want to link to our Track and Trace service, please use
Link name: ‘Royal Mail Track Delivery’
URL: www.royalmail.com/trackdelivery
 

If you want to link to our Postal Prices, please use
Link name: ‘Royal Mail Postage Prices’
URL: www.royalmail.com/royalmailprices
 

If you want to link to our SmartStamp service, please use
Link name: ‘Royal Mail SmartStamp’
URL: www.royalmail.com/smartstamp
 

If you want to link to our Small Business Centre please use
Link name: ‘Royal Mail Small Business Centre’
URL: www.royalmail.com/smart
  

If you want to link to our Direct Mail pages please use
Link name: ‘Royal Mail Direct Mail’
URL: www.royalmail.com/directmail

We constantly change and update sections of our site, and want to ensure that you and your customers continue to get the latest information and services you need. Therefore, please don’t provide links to pages on our website other than those listed above.

Document title
Last updated
Hyperlinking_guidelines.pdf 14.06.06

URL links - Using the tracking reference number.

To improve customer experience of using your websites we now offer a URL link using the Royal Mail or Parcelforce tracking reference number supplied by Royal Mail or Parcelforce on a number of our services. Using this direct link enables your customers to see delivery tracking information without the need to link to our website and enter or re-enter the tracking number.
We are currently experiencing technical issues with our standard tracking links. To resolve this, please use the link format shown below until further notice. Check back here regularly, where we will update you when you can revert to using our standard link format.

Example URL for testing

It is recommended when the user clicks the link that the tracking results are displayed:

  • In the same browser instance.
  • Or, in a new browser instance.
URL format http://www.royalmail.com/portal/rm/track?trackNumber=[TRACKING NUMBER]
Example URL for testing http://www.royalmail.com/portal/rm/track?trackNumber=ZW924750388GB
Royal Mail tracking number format 13 alphanumeric string starts with 2 characters followed by 9 digits and ends with 2 characters. The last 2 characters are "GB"
Invalid prefix EA,EB,EC,ED,EE,CP

Parcel Force Tracking

It is recommended when the user clicks the link that the tracking results are displayed:

  • In the same browser instance.
  • Or, in a new browser instance. 
URL format http://www.parcelforce.com/portal/pw/track?trackNumber=[TRACKING NUMBER]
Example URL for testing http://www.parcelforce.com/portal/pw/track?trackNumber=EC080250821GB
Parcel Force tracking number format 13 alphanumeric string starts with 2 characters followed by 9 digits and ends with 2 characters.
Valid prefix EA,EB,EC,ED,EE and CP
 
 
Example:
In Google if you search for the tracking number, the result of the search will be formatted as follows:
Package
Track Royal Mail SG577041359GB
www.royalmail.com
Any other type of hyperlink to our site requires written agreement from Royal Mail. Please contact us for further information at brand.team@royalmail.com

 


 Contact point for enquiries: Intellectual Property team on brand.team@royalmail.com