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We want you to have the best service from us. If you’re having problems with delivery, then please fill in the form and we will try and help.

Thank you for contacting Royal Mail. We do apologise as we are currently experiencing high contact volumes and you may experience a delay in receiving a response to your enquiry.

If your query is urgent, please ring our customer services team on 08457 740 740 and our advisers will be able to help with your enquiry.

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Please provide full details of your problem, including other addresses involved and item reference numbers if available:

Thank you

We value your comments and take every complaint very seriously. To advise us of the problem you have experienced, please check that you have completed the form in full, then click the 'submit your complaints' button.

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