All Royal Mail products and services are subject to terms and conditions, most of which are available for you to view online. The Royal Mail general terms and conditions cover the following products. Just click on any of the links.

Royal Mail general terms and conditions - PDF 167KB

Account Terms - PDF 76KB

Postage Paid Impression (PPI) Licence

Bulk Mail specific terms - PDF 96KB

• ASTLL (Automated Standard Tarrif Large Letter) ®
• Big Book™
• Cleanmail®
• Cleanmail® Advance
• Cleanmail® Plus
• Mailsort® 120
• Mailsort® 1400
• Mailsort Light®
• Mailmedia®
• Presstream®
• Presstream® Premium
• Presstream® Walksort
• Royal Mail Heavyweight™
• Walksort®

Standard Tariff services - PDF 59KB

• 1st Class Letters
• 1st Class Large Letters
• 1st Class Packets
• 2nd Class Letters
• 2nd Class Large Letters
• 2nd Class Packets
• Recorded Signed For services
• Special Delivery™
• International Letters
• International Printed Papers
• International Signed For
• International Small Packets
• Airsure®

Packet specific terms - PDF 92KB

• Packetpost™
• Packetsort™
• Packetsort™ Plus
• Packetpost™ Returns

International specific terms - PDF 84KB

• International Unsorted & Format Sort
• International Destination Sort
• International No Sort
• International Bulk Mail
• International Signed For
• Airsure

Other services covered by the General terms & conditions;

• Early Collect™
• Early Extraction™
• Pre Sorted Delivery
• Royal Mail Tracked™
• Special Delivery™ - PDF 96KB

Please refer to our Terms and Conditions Updates page to keep up to date with all changes made.

Click on any of the links below for further information on the products. You will find the terms and conditions in the Document Library section of the ‘Details’ tab. None of these products are covered by the Royal Mail general terms and conditions.

• Door to Door
• International Stamped Response
• Mail Collect
• Mailshotsonline – go to Registration then Terms and Conditions
• Mails Verification On Site - PDF 890KB (Opens in a new window)
• Responsivate™ - go to “Find out how Responsivate can help your mail packs”
• Clear Prospects™
• Safebox™
• Smilers® – go to “Download the Smilers® order form”
• Sameday
• Smartstamp® – got to “Read the money back guarantee terms and conditions”
• Timed Delivery

The terms and conditions (including charges) of some Royal Mail products or services are set out in ‘Schemes’. There are five Schemes made and published under the Postal Services Act 2000, which cover the following products:

Inland Letters Post Scheme

• Articles for the Blind
• Customer Collections - PDF 1.4MB
• Keepsafe - PDF 173KB
• Business Keepsafe - PDF 160KB
• Response services - PDF 80KB
• Business Reply
• Freepost
• Local Collect - PDF 42.5KB
• PO Box
• Private Roadside Letterbox
• Poste Restante
• Recorded Signed For
• Redelivery
• Redirection
• Selectapost
• Special Delivery

Inland Parcel Post Scheme

• Local Collect
• Royal Mail Standard Parcels

Overseas Letter Post Scheme

• Airmail Packets
• HM Forces Mail
• International Signed For™
• Surface Mail
• Airsure

Overseas Parcel Post Scheme

• Standard Service Parcels

Franked Mail Scheme              

• Franking

Explanation of the terms & conditions for non-contract products and services (Schemes)

Royal Mail’s Privacy Policy

Terms & conditions for royalmail.com website access

Terms & conditions for Tailor Made Incentives

Terms & conditions for Sales Promotions

Terms & conditions for Condition 9 access agreements

For Condition 9 access agreements

Royal Mail’s Credit Policy

Terms and conditions on using Trays for Mailsort 2 120 Letter Format items

Online Business Account Terms and Conditions - PDF 71KB

Royal Mail Group Ltd is a company registered in England and Wales, number
4138203, registered office 100 Victoria Embankment, London, EC4Y 0HQ

Royal Mail Group VAT registration number: GB243170002.