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Document library

Find information on Royal Mail products or services with our comprehensive document library. Updated regularly, this resource provides you with the latest details on the products and services you use, all available in Adobe Acrobat PDF format.


All documents are listed on the relevant product page, which you can find using the A-Z below. Or you can search by the type of product; Receiving mail, Sending mail, Sending packets and Sending urgent and valuable mail. Alternatively you can search by the type of document, or view all documents.


We’ll tell you when we update any documents in the library if you sign up for email updates.



A to Z document finder

Click on a letter to view Royal Mail products and services starting with that letter then choose which document you need to download.


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Register today for email notification when documents are updated or removed.

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Receiving mail

Products and services for business post that you receive from the UK or abroad.

PO Box, Redirections, Response Plus, Selectapost, Local Collect,
Click here for the full 'Receiving mail' list.

 

Sending mail

Products and service for smaller items sent either to a UK address or overseas

Cleanmail, Mailsort, Walksort, International Bulk Mail, Franking,
Click here for the full 'Sending mail' list.

Sending packets

Products and service for larger items sent either to a UK address or overseas.

Packetpost, Packetpost Returns, Packetsort, Presstream, Franking,
Click here for the full 'Sending packets' list.

 

Sending urgent and valuable mail

For guaranteed next day services, recorded delivery or to send important mail.

Airsure, International Signed For, Special Delivery 9.00am, Special Delivery Next Day,
Click here for the full 'Sending urgent and valuable' list.