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In order to help you further, we need you to provide the following information about your late or lost item:

Please note: this application is configured for all mail posted on or after 1st August 2008. For items sent before 1st August 2008, please contact customer services directly.

*Indicates a required field

Has the item arrived?*  

 Yes No

When was the item sent?*

When did it arrive? (If applicable)

Which service did you use?*

At what time did the item arrive (*Special Delivery and Sat Guaranteed only)?
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