Skip to main content
Royal Mail ®
Personal Customers Small & Medium Business Corporate & Public Sector
  • Delivery Services
  • Marketing Services
  • Logistics Services
  • Discounts & Payment
Log in Register
Your shopping basket

Top links
 
Home > Customer Service > Contact Us >
 

How can we help?

Contact us to find the answer

Sarah

Ask Sarah, your online assistant.

Having trouble finding answers? Ask Sarah a question
below and your answer will appear in a new window.


We'd like you to be able to get in touch with each area of Royal Mail, quickly and easily, so we've listed all the numbers or email addresses you'll need below. However, before you call, why not see if the Frequently Asked Questions on our Customer Services and Business Customer Services homepages can help you?

Send Royal Mail Customer Services an email

Parcelforce Customer Services

Post Office Customer Services

Find out how to make a complaint or learn more about our complaints policy
 

What would you like to contact us about?
ServicePhone numberOpening hoursInformation
General Personal enquiriesWithin UK - 08457 740 740

Textfone 08456 000 606		8am - 6pm, Monday to Friday.
8am - 1pm on Saturdays		Call this number to contact a Customer Service advisor
Business EnquiriesWithin UK - 08457 950 950

Textfone 08456 000 606		8am - 7pm, Monday to FridayCall this number to contact our Business Service Centre
Postcode enquiries
Weekday peak times0906 302 12228am - 6pm, Monday to FridayCall this number to find a Postcode. Calls cost 50p per minute, to a maximium of £5
Off peak08457 111 2226pm - 8pm, Monday to Friday
9am - 5.30pm on Saturday		Call this number to find a Postcode outside normal office hours. Calls charged at the local rate
Textphone08456 000 6068am - 7.30pm, Monday to Friday.
8am - 12pm on Saturday		Telephone number for the hard of hearing

ServicePhone NumberOpening HoursInformation
SmartStamp0845 600 13348am - 6pm, Monday to FridayThis number is for technical enquiries and account/refund enquiries for SmartStamp
Online Postage0870 240 90858am - 6pm, Monday to FridayThis number is for general enquiries, technical enquiries and refund enquiries for Online Postage

ServicePhone numberOpening hoursInformation
Online shop - For Business use and bulk orders for stamps
Online shop08457 782 677
Overseas - +44 131 316 7482		8am - 6pm, Monday to Friday
Online shop - For Stamp Collectors or small orders for stamps
Online shop08457 641 641
Overseas +44 131 316 7483		8.30am - 5pm, Monday to Friday

ServicePhone NumberOpening HoursInformation
Redirections on lineFrom within UK - 08457 740 740
International callers - +44 1752 387 116 		8am - 6pm, Monday to Friday.
8am - 1pm on Saturdays		Call this number to contact a Customer Service advisor
Query about our websiteFrom within UK - 08456 060 406
International - +44 1226782503		8am - 6pm, Monday to FridayCall this number with questions about our website and how to use it.

ServicePhone NumberOpening HoursInformation
Recruitment0845 600 18018am – 5.30pm, Monday to Friday.Call this number if you have a Recruitment enquiry.

 

For Parcelforce Worldwide employment queries please visit the jobs section of their website at www.parcelforce.com/jobs

For Post Office Ltd employment queries please visit the jobs section of their website at www.postoffice.co.uk/jobs.

For queries relating to our Intellectual Property and to get permission to use the Royal Mail brand and logo please visit www.royalmail.com/ip.