Royal Mail Customer Service – Business customers help and advice

Skip to main content

Home
- Customer Service
  - Business customers

Help for business customers

Sarah

Having trouble finding answers? Ask Sarah a question
below and your answer will appear in a new window.

Ask a question

My Online Business Account
I'm changing my company name
I want to cancel a service or my account
I want to re-instate a service or my account
Tell me about your Minimum Order Value
How can I pay?
I want a copy of an invoice
I have a customs charge to pay
I want more information on Tariff 2009
I want to view my account balance
I have received a payment reminder
My Business Response invoice shows that I have been charged for replies that I have not received
How do I change my invoice address
Surcharges for Business Response items

Which is the best service for me?
I need details of postage costs
How long to set up a mail service?
Our Door to Door distribution service
I want to set up a PO Box™
What are the prices changing to in April?

What should my mailpiece look like
I need to know about maximum weights
I have a query about Franking Machines
Completing my Posting Cheques
I've run out of Posting Cheques
Mail supplies - things I need before I can post

I'm sending money, valuables or important documents
Restrictions on what can be sent
I'm sending items abroad
I want to buy postage online using SmartStamp®
Arrange a Business Collection
I have a query about Collections barcodes
I want to find a postcode

I want to redirect my business mail
How can I renew my Redirection?
How do I tell people my business has moved?
I'm having problems with my Redirection

I need a refund for online shop purchases
I need a refund for SmartStamp®
I want to claim for a multiple failure or a bulk posting
I want to claim for individual items

Free advice to help you grow. Create a tailored growth pack for your business. Find out more...

Storage solutions. Our warehouse for your business. Take a look