Royal Mail Customer Service – Personal customers help and advice

Skip to main content

Home
- Customer Service
  - Personal customers

Personal customers

Sarah

Having trouble finding answers? Ask Sarah a question
below and your answer will appear in a new window.

Ask a question

I want to find a postcode
I want to buy postage on line
Mail I sent hasn’t arrived
I need to find a price
I want to send money, jewellery, valuables or important documents
What's the maximum weight I can send?
Are there restrictions on what I can send?
I want advice on packaging & addressing

Mail sent to me hasn't arrived
My mail has been damaged
I’m receiving someone else’s mail
Someone else keeps getting my mail
My mail arrives at different times each day
I live at a multi-occupied address

I want to arrange a redelivery
I'm having a problem with my redelivery
I have a fee to pay for my mail
How do I pay a Customs charge?
Where's my local Delivery Office?
What happens if I don't collect my item

I want to Redirect my mail
I want to renew my Redirection
I have a problem with my Redirection
I want to tell people I've moved
Royal Mail wants to change my postcode
I want my mail kept safe while I am away
I have a problem with my Keepsafe™ service

I'd like a refund for my online shop purchase
How do I get a refund for Online Postage?
I want to claim compensation for a lost item
I want to claim compensation for a damaged item
I want to claim compensation for a delayed item

I’d like to work for Royal Mail
I'd like to comment about Royal Mail staff
I want information about Postboxes
I have an enquiry about something not shown here
Postal review panel