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Keepsafe™
Rely on Keepsafe™ while you're away
Setting up a Keepsafe™ request
We need only five working days to set up your Keepsafe™ instruction, which can last for up to 66 days. Complete the Keepsafe™ application form with the names and signatures of everyone whose mail you want kept. If you’re a parent or guardian, you must sign for any children under 16. We will not hold mail for anyone whose name is not specified on the application form, or any mail without a name (for example, ‘To the Occupier’) These items will be delivered as normal unless you specify on the application form that the service should cover ‘all individuals who receive mail at this address’.
Looking after mail that requires a signature
We will keep Recorded Signed For™ items for one week and then return to sender. We will leave a ‘While You Were Out’ card with your Keepsafe™ mail to let you know they were received and returned. Items sent by Special Delivery™ will be kept, if appropriate, for three weeks after the expiry date of your service. Perishable items will not be kept.
Redelivering your mail on your return
Just tell us when you want the service to end and we’ll deliver to your address on that date. If you return early from your trip, you must send a written cancellation note. Your mail will then arrive with the next available delivery. If you experience any problem with mail we have kept, you’ll need to claim within one month of the incident to receive compensation.
Business Keepsafe™
We offer a separate Business Keepsafe™ service specifically for businesses. Sole traders working from home are welcome to use Keepsafe™ Business
Document Library
Download product information, from application forms to user guides.
All the documents are available to download in Adobe Acrobat PDF format. If you don't already have it you can download the free Acrobat Reader.
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