Redelivery
If you’ve received a card saying we are holding an item for you, we can arrange to redeliver it to your address or another address free of charge. For an additional 50p charge* we will deliver it to your local Post Office®
Redelivery to your address
We can redeliver your item to your address on a day that is convenient to you, free of charge.
Please note: if you have more than one item for redelivery, please complete one request for each item.
Redelivery to another address
With the exception of Special Delivery and Royal Mail Tracked services, we can deliver your item to a different address within the same postcode area, e.g. a neighbour's house, free of charge. A postcode area is determined by your local Delivery Office, and is the area that they deliver to. We cannot redeliver to an address outside of this area. In most cases, for example, if you live in SE25 the same postcode area would be any other postcode starting with SE25.
Collection from your local Post Office®
For an additional fee of 50p*, you can arrange for your item to be delivered to a participating local Post Office® branch, where you can collect it anytime after midday on the requested delivery date.
* To help you out this Christmas, from the 1st-31st December, there will be no charge to redeliver your package to a Post Office®
Register
