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Royal Mail ®
 
 

Customer Collections



Save your business money with our cost-effective Collection Services. If you spend over £15,000 per year per site on Royal Mail products and services, most Collections are FREE.

Rates and costs vary depending on the service you need*

Spend per annum on Royal Mail ProductsServiceTime of CollectionPrice
More than £15,000Weekday collectionMutually agreed by RM and CustomerFREE
Less than £15,000Weekday CollectionAllocated by RM*£500 per annum
Timed Weekday CollectionChosen by CustomerAdditional £800 per annum
Saturday CollectionAllocated by RM*£150 per annum
Timed Saturday CollectionChosen by CustomerAdditional £200 per annum
**Single CollectionAllocated By RM£12.50 per collection


Please note* Our collection time slots are allocated by us based on the number of collection customers in postcode areas and the most cost efficient route to service existing and new collection customers.

**Single Collections

If you want to send more than 4,000 letters or 1,000 packets or flats, or a combination of these, please give us at least 24 hours notice. If you want to send international mail, different terms apply – please call your local sales centre on 08457 950 950 for more details.

**If you are a regular user of our one-off collection service (over 40 times per year) it may benefit you to apply for our Weekday Collection service £500 per annum (subject to availability).

Floor Fees

Additional fee for each floor, if the collection point isn’t at your first point of access, for companies spending less than £15k a year on Royal Mail products at your company’s premises - £125 per year

What to do next

Find out how to buy Customer Collections.