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Home > Delivery Services > Delivery options - International > Airsure® >
 

Airsure®


 
  1. Are all Airsure® items electronically tracked until they are delivered?

    We track all Airsure® items until they leave the UK and then the item is handed over to the destination country's postal service as a priority item. In most circumstances you will also be able to get electronic confirmation of delivery via Track & Trace.

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  2. Where can I send mail with Airsure®?

    You can send mail by Airsure® to 30 destinations in the following three geographic postal zones

    Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

    World Zones: Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA

    Please note that if your country isn’t included in the above list, you can’t use our Airsure® service for your destination, although you can still send your item via International Signed For™.

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  3. Why don’t you deliver to more countries?

    In order to ensure priority handling and delivery confirmation of your items, we limit the number of Airsure® destinations only to those countries that can offer the same high level of service you’d expect from sending an item with Royal Mail within the UK.

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  4. Is a signature taken on delivery?

    When your mail is delivered the item will be electronically scanned by the postal operative delivering the item to confirm it has arrived. A signature is not taken but the electronic delivery confirmation is used to update our Track & Trace. If you specifically want your item to be signed for when it is delivered, we recommend you use International Signed For™.

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  5. Where can I buy Airsure®?

    You can send items with Airsure® from a Post Office®.
    You can use online postage to pay for Airsure® from your PC or Mac at home. You will need to hand your item in to the Post Office® which will provide the necessary Airsure® barcoded label and proof of posting.
    If you're a business customer, you can arrange for Airsure® mail to be collected as part of our Business Collection service.  You will also need a docket or despatch book and supply of Airsure® barcoded labels. Contact Royal Mail customer services on 0845 950 950 for more details visit our online shop to buy Airsure® pre-paid packs.

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  6. How fast is Airsure®?

    All Airsure® mail receives priority handling in the UK and abroad, making it up to one day faster, in some cases, than our target Airmail delivery time of three days to Western Europe, four days to Eastern Europe and five days for the rest of the world. However, Airsure® is not a guaranteed courier service.

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  7. Can I buy pre-paid packs and if so where?

    If you know the size and weight of your item, you can save time and get pre-paid tamper-proof, self-seal Airsure® packs delivered directly to your desk. They’re perfect for regular senders of business mail or merchandise. Visit our online shop to buy Airsure® pre-paid packs.

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  8. Do I need to apply a Customs Declaration?

    You do if you’re sending an Airsure® item containing goods to a country outside the EU (e.g. the USA or New Zealand).  You must complete, sign and date the declaration and state your name and address on the front of the package.
    Items worth up to £270 must carry customs declaration CN22
    Items worth over £270 must carry customs declaration CN23  and the SP126 plastic envelope.
    See our detailed Customs Information.

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  9. What if I want to send something worth more than £500?

    You can still use Airsure® to send items worth over £500 but we don't offer compensation to cover the value of items over this amount. You should take out additional private insurance to cover the full value of your goods.

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  10. How do I make a claim?

    Visit our Customer Services section to make a claim, or use form P58 which is available from your local Post Office® and send it together with proof of posting to your local Customer Service Centre. Claims can take up to three months to complete because we have to wait for overseas postal administrations to respond to our enquiries.

    If you believe your item has not been delivered, please allow up to 20 days after posting for items sent to Europe, and 25 days after posting for all other items, before you consider it lost.  This is because your item may have been held in customs or could be in the process of being returned to you if it could not be delivered for some reason.

    Royal Mail does not accept any claims for delay as delivery times are not guaranteed.

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  11. Can I arrange for mail to be collected from my company’s offices?

    Instead of spending valuable time posting your mail, let us come and get it straight from your office. Sign up to our Business Collection service and we’ll collect all your mail on a daily basis, or on request whenever you need it. You’ll be surprised how affordable it is and you can get free collections if you spend over £15,000 a year on our services.

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  12. How do I set up a business account?

    Benefit from the convenience and efficiency of setting up a business account with us. Make routine mail orders and payments simple and fast, with a service customised to meet your needs.

    Learn about setting up a business account

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  13. Can I use Airsure® to send mail to a BFPO address?

    Unfortunately, our Airsure® service cannot be used to send items to BFPO addresses. Learn more about our service to BFPO addresses.

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