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Special Delivery™ Next Day
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What size and weight can my Special Delivery™ item be?
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Where in the UK do you deliver?
We deliver most items the next working day by 1pm on Mondays to Fridays (except public and bank holidays). We sometimes deliver on Saturdays if the item arrives at our local delivery office that day, but we can't guarantee delivery.
We deliver by 5.30pm the next working day in the following postcode areas:
Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris We deliver within two working days by 5.30pm to the following islands: GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands We deliver within three working days by 5.30pm to the following islands: KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna
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How can I get an accurate price online?
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Why should I pay for extra compensation?
If you use Special Delivery™ Next Day then your mail is automatically covered for up to £500 compensation. If you’re sending an item that’s more valuable then we advise that you increase your cover to £1,000 or £2,500, in the unlikely event that it is lost or damaged in transit. For a small additional fee you can insure your item for up to £2,500. Find out how little additional compensation costs.
Learn more about compensation.
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Why should I get consequential loss?
If you send an item that could be costly if it is lost, damaged or delayed in transit, then take advantage of our consequential loss cover of up to £10,000. The cover is particularly useful for important documents, such as contracts that could result in financial expense for you or your company if they are lost, or your tax return that may incur an expense if it is not delivered on time.
Learn more about consequential loss.
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Can I buy pre-paid packs and if so where?
If you know the size, weight and method of delivery, you can save time and get prepaid Special Delivery™ envelopes as well as waterproof, self-seal Airsure packs delivered directly to your desk. Perfect for regular senders of business mail items or merchandising. Buy Pre-paid packs
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Can I arrange for mail to be collected from my company’s offices?
Instead of wasting your valuable time going out to catch the post, let us come and get it straight from your office with our Customer Collections service. We’ll collect all your mail on a daily basis or on request whenever you need it. You’ll be surprised how affordable it is and you can get free collections if you spend over £15,000 a year on our services. Learn about Customer Collections.
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How do I set up a business account?
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What if something goes wrong?
Please keep your proof of posting receipt. If your item is not delivered on time we’ll refund your money providing you have your proof of posting and claim within 14 days of posting.
If your item gets lost or damaged while it’s in our care, you can make a claim for compensation or consequential loss. Learn more about compensation.
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How do I contact Customer Services?
Take a look at our Customer Service section for answers to many of your questions.
Alternatively, you can call Customer Services on 08457 740 740 or, if you are a business customer, contact us on 08457 950 950
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How do I know if my item has been delivered?
You can find out if your item’s been delivered by using our Track & Trace system. Simply enter the reference number from your proof of delivery receipt and we’ll trace your item.
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What are the Special Delivery™ Next Day terms and conditions?
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How do I make a claim for compensation or consequential loss?
If you believe your item is lost or has been delivered late you can make a claim through Customer Service.
If your item was delivered but has been damaged while in our care you can make a claim through Customer Service.
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My item weighs more than 10kg can use Special Delivery™ Next Day?
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Compensation for large users of Special Delivery™
If you post over 170,000 Special Delivery™ packages each year from a single site you can now opt to be automatically reimbursed if we let you down. If we miss a performance target of 98% within any given month we can arrange to reimburse you without the need for your staff to complete claim paperwork. This should help save you time and administration costs. If delivery performance falls below 98% the following rates will apply:
98% and above Nil
97% - 97.99% 0.5%
96% - 96.99% 1%
Below 96% 1.5%
The % reimbursement will apply to all eligible Special Delivery™ items posted in the period. We'll provide quality of service reports so that you can see how well we've performed each month. For further information, please contact your account handler or telephone Business Customer Services on 08457 950 950.
For further information, please contact your account handler or telephone Business Customer Services on 08457 950 950.
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Special Delivery™ Late Access
Customers posting over 400,000 items/annum from a single site now have access to our Special Delivery™ Late Access product for items posted from that site. The Late Access product allows customers to post a proportion of their items after the standard LAT for that area for a premium charge.
This service is only available where Royal Mail staff are present on the customer’s premises (in order to process the mail before collection at the later time). In order to qualify for on site processing the customer must comply with the following: - Provide a suitable site which Royal Mail has ascertained meets with RM Health and Safety regulations
- Post a minimum of 400,000 items/annum from a single site
- Provide a regular workflow throughout the day
- Provide a regular volume of traffic throughout the year
- Provide a forecast of daily, weekly and monthly volumes and give at least 24 hours notice of any change in these forecasts
The revised customer specific latest acceptance time will depend in each case on the despatch time for the local Mail Centre and the distance of each customer’s premises from that mail centre. Please contact your account handler for more details and to discuss whether you are eligible for this service.
Charges
The premium charges for items processed by Royal Mail on the customer’s site and posted after the current standard LAT are as follows:
- £890 per calendar month for the late collection
- A per item charge for all items posted of:
| Weight | Price |
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| Up to 100g | 26p | | 100g - 500g | 28p | | 500g - 1kg | 30p | | 1kg - 2kg | 34p | | 2kg - 10kg | 36p |
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Special Delivery Group Rate Prices
Customers posting over 150,000 items per annum from multiple sites may qualify for a Group Rate discount as follows Special Delivery Next Day Group Rate minimum prices – from 6th April 2009 | Next Day | £500 compensation | £1000 compensation | £2500 compensation | |
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| Annual volume | 150-200k | 200-350k | 350-500k | 500-750k | 150-200k | 200-350k | 350-500k | 500-750k | 150-200k | 200-350k | 350-500k | 500-750k |
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| Up to 100g | £3.79 | £3.63 | £3.50 | £3.36 | £4.64 | £4.48 | £4.35 | £4.21 | £6.24 | £6.08 | £5.95 | £5.81 |
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| 100g - 500g | £4.19 | £4.03 | £3.95 | £3.82 | £5.04 | £4.88 | £4.80 | £4.67 | £6.64 | £6.48 | £6.40 | £6.27 |
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| 500g - 1kg | £4.82 | £4.68 | £4.50 | £4.43 | £5.67 | £5.53 | £5.35 | £5.28 | £7.27 | £7.13 | £6.95 | £6.88 |
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| 1kg - 2kg | £5.41 | £5.24 | £5.23 | £5.20 | £6.26 | £6.09 | £6.08 | £6.05 | £7.86 | £7.69 | £7.68 | £7.65 |
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| 2kg - 10kg | £15.08 | £14.50 | £13.95 | £13.40 | £13.40 | £15.35 | £14.80 | £14.25 | £17.53 | £16.95 | £16.40 | £15.85 |
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To qualify for these prices the Customer must:
Meet the minimum 150,000 items per annum entry-level volume requirement. At commencement of the contract, the customer must provide Royal Mail with a breakdown of expected volumes per quarter. Accept that any shortfall in volume per quarter will be retrospectively billed in line with agreed terms (one invoice). Accept that six months after the commencement date of the contract, the group price will be withdrawn if volumes are not on track and that all sites will revert
to either rate card or site based discounts. Accept that the price is available for 12 months from commencement of the contract and will be reviewed at this time.
In addition, each individual site must: Post via a firms collection (not through a Post Office outlet). Post through a Special Delivery PPI account. Use Royal Mail's electronic billing system. Not post foreign currency or any items deemed as high risk.
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