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Special Delivery™ 9.00am
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What size and weight can my Special Delivery™ item be?
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Where in the UK do you deliver?
We deliver accross the UK, but some remote areas are exempt from our delivery guarantee.
Special Delivery™ guarantees delivery by 9.00 am next working day to most* of the UK. This includes Northern Ireland and Jersey. Our delivery guarantee does not cover certain places, such as the Isle of Wight, Isle of Man and some remote parts of Scotland. The following tables detail the postcodes where we cannot confirm your item will arrive by 9.00am the next working day.
Postcode Area
AB30-39 Aberdeen
AB41-45 Aberdeen
AB51 Aberdeen
AB52 Invenurie
AB53-56 Aberdeen
BD23 - 24 Mid Yorkshire
BT35 Northern Ireland
BT44 Northern Ireland
BT47 Northern Ireland
BT51 Northern Ireland
BT53 – 54 Northern Ireland
BT70 – 71 Northern Ireland
BT76 - 77 Northern Ireland
BT81 Northern Ireland
BT92 – 94 Northern Ireland
BT94 Northern Ireland
DG9 7-9 West of Scotland
GY1-9 Guernsey (including Aldernery, Herm and Sark)
HG3 Mid Yorkshire
HS1 Stornoway
HS2 Lewis
HS3 Harris
HS4 Scalapay
HS5 Leverburgh
HS6 N. Uist
HS7 Benbecula
HS8 Erisksay
HS8 S Uist
HS9 Castlebay (Barra)
IM-All (exept IM1) Isle of Man
IV-All (except IV1) Inverness
KA27 Arran
KA28 Cumbrae
KW All
LA18 Cumbria, Lancashire
LA 20 Cumbria, Lancashire
LD1 & 6 Chester and North Wales
LD2, 3 & 4 Chester and North Wales
LN4 South Yorkshire
LN10 5-6 South Yorkshire
PA20-49
PA60 Jura
PA61 Colonsay
PA62-75 Mull
PA76 Iona
PA77 Tiree
PA78 Coll
PH15-29, 31-40, 45-50 Perthshire
PH30 Corrour
PH41 Mallaig
PH42 Eigg and Muck
PH43 Isle of Rum
PH44 Canna
PL29 3 Devon and Cornwall
PO30-41 Isle of Wight
SY25 North Wales
TR12-13 Devon and Cornwall
TR17-20 Devon and Cornwall
TR21-25 Isles of Scilly
TR26 Devon and Cornwall
YO41 Mid Yorkshire
YO43 Mid Yorkshire
YO51 Mid Yorkshire
YO60 - 62 Mid Yorkshire
ZE1 Lerwick
ZE2-3 Shetlands
*We’ll refund your money if we are unable to deliver before 9.00am the next working day. This guarantee does not apply if we are unable to find someone to sign for the delivery, and have to leave a “We're holding an item of mail for you” card.
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How can I get an accurate price online?
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Why should I pay for extra compensation?
If you use Special Delivery™ 9.00am then your mail is automatically covered for up to £50 compensation. If you’re sending an item that’s more valuable then we advise that you increase your cover to £1,000 or £2,500, in the unlikely event that it is lost or damaged in transit. For a small additional fee you can insure your item for up to £2,500. Find out how little additional compensation costs. Learn more about compensation
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Why should I get consequential loss?
If you send an item that could be costly if it is lost, damaged or delayed in transit, then take advantage of our consequential loss cover of up to £10,000.
Learn more about consequential loss
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How do I make a claim for compensation or consequential loss?
If you believe your item is lost or has been delivered late you can make a claim through Customer Service. If your item was delivered but has been damaged while in our care you can make a claim through Customer Service.
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Can I use Special Delivery™ 9.00am with an Admail address?
No. Admail is a response service for business which gives a specific return address which they can use for advertising and mailshots. Find out more about Admail services
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Can I buy pre-paid packs and if so where?
If you know the size, weight and method of delivery, you can save time and get prepaid Special Delivery™ envelopes delivered directly to your desk. Perfect for regular senders of business mail items or merchandising. Buy Pre-paid packs
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Can I arrange for mail to be collected from my company’s offices?
Instead of wasting your valuable time going out to catch the post, let us come and get it straight from your office with our Business Collection service. We’ll collect all your mail on a daily basis or on request whenever you need it. You’ll be surprised how affordable it is and you can get free collections if you spend over £15,000 a year on our services. Learn about Business Collections
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How do I set up a business account?
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What if something goes wrong?
Please keep your proof of posting receipt. If your item is not delivered on time we’ll refund your money providing you have your proof of posting and claim within 14 days of posting.
If your item gets lost or damaged while it’s in our care, you can make a claim for compensation or consequential loss. Learn more about compensation
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How do I contact Customer Services?
Take a look at our Customer Service section for answers to many of your questions.
Alternatively, you can call Customer Services on 08457 740 740 or, if you are a business customer, contact us on 08457 950 950.
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How do I know if my item has been delivered?
You can find out if your item’s been delivered by using our Track & Trace system. Simply enter the reference number from your proof of delivery receipt and we’ll trace your item.
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What are the Special Delivery™ 9.00am terms and conditions?
You can find out more details and read the small print in our Special Delivery™ 9.00am Terms and Conditions
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My item weighs more than 2kg. Can I use Special Delivery™ 9am?
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Compensation for large users of Special Delivery™
If you post over 170,000 Special Delivery™ packages each year from a single site you can now opt to be automatically reimbursed if we let you down. If we miss a performance target of 98% within any given month we can arrange to reimburse you without the need for your staff to complete claim paperwork. This should help save you time and administration costs. If delivery performance falls below 98% the following rates will apply:
98% and above Nil
97% - 97.99% 0.5%
96% - 96.99% 1%
Below 96% 1.5%
The % reimbursement will apply to all eligible Special Delivery™ items posted in the period. We'll provide quality of service reports so that you can see how well we've performed each month. For further information, please contact your account handler or telephone Business Customer Services on 08457 950 950.
For further information, please contact your account handler or telephone Business Customer Services on 08457 950 950.
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Special Delivery™ Late Access
Customers posting over 400,000 items/annum from a single site now have access to our Special Delivery™ Late Access product for items posted from that site. The Late Access product allows customers to post a proportion of their items after the standard LAT for that area for a premium charge.
This service is only available where Royal Mail staff are present on the customer’s premises (in order to process the mail before collection at the later time). In order to qualify for on site processing the customer must comply with the following: - Provide a suitable site which Royal Mail has ascertained meets with RM Health and Safety regulations
- Post a minimum of 400,000 items/annum from a single site
- Provide a regular workflow throughout the day
- Provide a regular volume of traffic throughout the year
- Provide a forecast of daily, weekly and monthly volumes and give at least 24 hours notice of any change in these forecasts
The revised customer specific latest acceptance time will depend in each case on the despatch time for the local Mail Centre and the distance of each customer’s premises from that mail centre. Please contact your account handler for more details and to discuss whether you are eligible for this service.
Charges
The premium charges for items processed by Royal Mail on the customer’s site and posted after the current standard LAT are as follows:
- £890 per calendar month for the late collection
- A per item charge for all items posted of:
| Weight | Price |
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| Up to 100g | 30p | | 100g - 500g | 32p | | 500g - 1kg | 34p | | 1kg - 2kg | 38p |
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Special Delivery Group Rate Prices
Customers posting over 150,000 items per annum from multiple sites may qualify for a Group Rate discount as follows Special Delivery™ 9am Group Rate pricing – from 6th April 2009 | By 9am | £50 compensation | £1000 compensation | £2500 compensation |
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| Annual volume | 150-200k | 200-350k | 350-500k | 150-200k | 200-350k | 350-500k | 150-200k | 200-350k | 350-500k |
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| Up to 100g | £7.95 | £7.54 | £7.47 | £9.45 | £9.04 | £8.97 | £10.90 | £10.49 | £10.42 |
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| 100g - 500g | £8.92 | £8.41 | £8.34 | £10.42 | £9.91 | £9.84 | £11.87 | £11.36 | £11.29 |
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| 500g - 1kg | £9.88 | £9.68 | £9.61 | £11.38 | £11.18 | £11.11 | £12.83 | £12.63 | £12.56 |
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| 1kg - 2kg | £12.13 | £11.73 | £11.68 | £13.63 | £13.23 | £13.18 | £15.08 | £14.68 | £14.63 |
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To qualify for these prices the Customer must:
Meet the minimum 150,000 items per annum entry-level volume requirement. At commencement of the contract, the customer must provide Royal Mail with a breakdown of expected volumes per quarter. Accept that any shortfall in volume per quarter will be retrospectively billed in line with agreed terms (one invoice). Accept that six months after the commencement date of the contract, the group price will be withdrawn if volumes are not on track and that all sites will revert
to either rate card or site based discounts. Accept that the price is available for 12 months from commencement of the contract and will be reviewed at this time.
In addition, each individual site must: Post via a firms collection (not through a Post Office outlet). Post through a Special Delivery PPI account. Use Royal Mail's electronic billing system. Not post foreign currency or any items deemed as high risk.
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