Mail collection, distribution, processing and deliveries are taking place as usual across all parts of London, the South East and Anglia regions this weekend.

Delivery of mail

Mail deliveries are taking place in all areas as normal.

Special Delivery™ and Royal Mail Tracked™ items will be accepted, processed and delivered as usual.

We can arrange redeliveries of items we are not able to deliver, in most areas as normal. The easiest way to organise a redelivery is via our website www.royalmail.com/redelivery. Customers can also collect their undeliverable items from the delivery office shown on the card we leave, after we attempt to deliver the item.

Collection of mail

Mail collections from customers, Post Offices and posting boxes are taking place as usual in all parts of London, the South East and Anglia regions.

Posting mail

All customers can post mail as usual and all mail is being collected as normal.

Picking up items from Callers’ Offices

All Callers’ Offices are open at their usual times, for customers to pick up items we have previously tried to deliver and for which we have left a ‘sorry... you were out’ card.

We are now focusing on providing the best possible service to customers, so they can be confident in using Royal Mail in the busy pre Christmas mail period.

We will continue to keep customers updated about service in their region on these web pages. Whenever possible we will aim to tell customers in advance when services are changing, or are likely to be disrupted, in their local area.

Christmas information

Details of all Christmas arrangements, last posting dates and the additional delivery services we will be offering in the run up to Christmas, including extra deliveries, later opening at callers’ offices and more redelivery options, can be found on our Christmas web pages at: www.royalmail.com/greetings.