When you move home, whether temporarily or permanently, our Home Redirections service will forward mail from your old address to your new one.

You can choose to redirect your mail for anything from one month to two years.

Find out where and how you can apply.

If you have a question about Home Redirections that hasn't been answered here, please select a contact telephone number or send your question by email.

We can redirect your mail from most UK address to any other UK or overseas address, including British Forces and PO Box addresses.

We can only redirect mail from an address you've actually lived at. Redirecting mail without proper authority is a criminal offence.

We do not redirect mail from a multiple occupancy residences e.g. hotels, guesthouses, nursing homes, colleges or similar accommodation.

To redirect mail from a business address please use our 'Moving Business?' application form available from any Post Office™ or by calling your local Customer Service Centre on 0845 7740 740.

Yes. Just call +44 1752 387 116 for more details.

We cannot set up a redirection service from overseas to UK addresses.

We may be required by law not to redirect social security and other benefits mail. We can also be required by law to pass on your redirection details to the Benefit Agency or Local Authority.

We can't redirect business mail if you apply for a home redirection.

Special Delivery and Recorded Signed For items cannot be redirected abroad.

We also can't redirect items delivered by other delivery services, including Parcelforce Worldwide and courier companies. 

We reserve the right to pass on your Redirection details to selected organisations to help prevent fraud and money laundering.

International Mail - Any item bigger than Letter format over 25mm thickness & over 100g that clearly contains goods cannot be redirected abroad.

Any Letter format items or Large Letter format items obviously containing printed-paper up to 25mm thickness & 100g can be redirected abroad.

Yes, usually one day later than normal post however redirected items are treated as first class.

To make a simple change like a spelling correction, call our Customer Service Centre on 0845 7740 740 (or +44 1752 387 116 if calling from abroad) and we'll make the change straight away.

For other changes, please write to your local Redirection Centre - their address will be on any letters you've been sent about your redirection. If you can't find it, please call the number above.

If your redirection has started and you want to change the forwarding address, you'll need to reapply. 

We'll write to you two to four weeks before it runs out to let you know. Then you can either renew online or through the post using the Freepost envelope we'll send, or you can do it over the phone and pay by credit or debit card.

We're sorry, but currently you cannot renew your redirection at the Post Office™.

You can cancel at any time. But we can't refund any payment if the service has already started. You'll need to write to your Redirection Centre - their address is on any letters you will have received about your redirection.

At the end of the agreed period, we'll deliver mail to where it's addressed. So if it's your old address, that's where it'll go.

You can either:

• Cancel your first 'A to B' redirection and set up new 'B to C' and 'A to C' redirections. You'll need to pay for two new redirections, and we won't be able to refund your initial payment. But mail from address 'A' will still reach you just one day later.
  Or
  
• Keep your original 'A to B' redirection and add a 'B to C' one. You'll only have to pay for one additional Redirection, but your mail from address 'A' will take a bit longer to reach you as it's being routed via 'B'.

All you need to do is fill in a redirection form, available from your local Post Office™.You can pay by cash or cheque (with a guarantee card). And you'll also need two forms of original ID:

• one of each from the list on your application form
• dated within the last six months (for bills, statements etc.)
• ID for each different surname at the same address

Next, just pop it in the post along with your payments and ID - using the Freepost envelope provided. We accept joint cheques and ID, as long as both surnames are shown clearly. 

Don't forget:

• If everyone on the form has the same surname, we only need to see ID from the main applicant
• Everyone who wants their mail redirected must sign the aplication form
• Children under 16 need their forms signed by their parent or guardian
• Make copies of all your ID before sending the originals to us. We'll return the originals to you in ten working days
• We'll write to confirm when your redirection will start

Normally five working days from receipt of your application, as long as we receive your fully completed form, along with your ID and payment. We won't accept applications without valid ID for each surname.

You can have your mail redirected to a temporary or permanent new address for up to two years.

You may be entitled to a goodwill payment if something goes wrong but you need to make your complaint within one month of the incident.

How data protection law and recent changes in the postal market have affected the Redirection service. Find out more.