Although instances of online problems are rare, we understand the importance of keeping things moving if the worst should happen which is why we have developed the OBA Order Generator for times when Online Business Account is unavailable. 

Once the system is back up and running, you must stop using this method and start using Online Business Account as normal.
We apologise for any inconvenience caused.

1. Download a copy of the OBA Order Generator and the instructions (WinZip required).
2. Accept the terms and conditions
3. Enter your details on the customer posting data
4. Fill in the section with your posting details
5. Click on the “print and email CSV to OBA continuity” icon
6. If you are not using Microsoft Outlook, please manually email the CSV file to continuity@oba.royalmail.com
7. Ensure a copy of the print manifest, and the receipt that you receive from the OBA Continuity email address, accompanies your mail when you hand it over to us
8. When the file is processed you will be emailed the order number created

You need take no further action, as the .csv file will generate an order into OBA for you.

The instructions for using the OBA Order Generator are contained within the Zip file that is linked to in step one.

N.B. If you are an Apple Mac user, please contact the OBA Helpline on 08457 950 950.

Please note to use the OBA Order Generator, you must be using a version of Excel no older than 2000 and have macros enabled.