Motor impairments include many different disabilities. Causes of motor-impairments include repetitive stress syndrome, arthritis and motor cycle accidents resulting in spinal injuries. Some people are able to move their hands and feet but have limited control over where they end up. People with cerebral palsy belong to this category. Others can move but have little strength and the movement hurts. Arthritis sufferers are included in this group.

People who have difficulty moving their hands and arms often cannot use a mouse to point on the screen. Some use highly specialised assistive devices, e.g. a tube they can blow into or suck air out of. Others use speech to control their PC.

If you are motor-impaired and are having a hard time with royalmail.com pages, please let us know.

To help users who do use a mouse, we make sure that buttons and links are large enough to be easy to hit. We never make links move or limit the time our customers have to hit a button.

If there are several forms in a process, e.g. the order process in our shop, we try to put the buttons in the same place on all pages so that you can just scroll down to the right place and click the mouse button.