Screen magnifier users see the web through a magnifying lens. If they are magnifying the screen 8 times, they will only see 1/8 of the screen at a time. This can be very disorienting and important parts of a page can easily be missed. Most screen magnifiers can also read individual words out loud.

If you use a screen magnifier to browse royalmail.com and come across a problem, please let us know about it.

Because of the magnification, a screen magnifier only shows a small portion of the page. To make sure screen magnifier users don’t miss important parts of a form, at royalmail.com all forms are laid out in a single column. It should be enough to scroll down to fill in the whole form, not sideways.

Screen magnifier users can usually use a mouse but using the keyboard is often easier for them. So we make sure that forms can be filled in and sent off with just the keyboard. Use the TAB key to move from field to field and ENTER to send off the form.

It’s also important that when a screen magnifier clicks on a link, the result shows in the small window that they see right then. This is another reason for keeping pop-ups to a minimum because we can never tell if they will be within the screen magnifier’s current view.

Finally link texts must make sense even if the user hasn’t read all the text around it. “Terms and conditions” is better than “click here”.

To make it easier to read text on our pages, you can use your browser to increase the text size. Our pages are tested with the text size increased up to two notches.  

1. At the top of the browser, click on View to see the menu.
2. About halfway down, click on Text size.
3. Large or Largest will make the text bigger.

1. At the top of the browser, click on View to see the menu.
2. About halfway down, click on Text size.
3. Click on Increase once or twice to make the text bigger.