All our major web projects go through the same process before they are put up on the web site for everybody to see. In this process we review web pages at three different stages and six times or more.

Some of the things we look for are:

• Is the contrast between text and background strong enough for people with low vision?
• Are the buttons large enough or would motor-impaired users have problems?
• If there is something that moves, how can people with learning disabilities turn off the distracting movement?

Asking these questions makes our pages easier to use for everybody, whether they have a disability or not.

Royal Mail is committed to making the whole of royalmail.com accessible. You can read more about just how accessibility questions influence what we put on the site in our pages for disabled users.

The accessibility review process wasn’t in place when royalmail.com was first built so there are still many old pages  that aren’t as accessible as we'd like. It is part of our maintenance process to upgrade pages whenever we make other changes to them.

The Royal Mail Group is reaching out to disabled employees and customers in the Accessibility Resource Centre.

To discuss and learn about access for disabled employees, Royal Mail is participating in The Employers Forum of Disability (EFD). We are a Gold Card Member and a recognised Two Ticks employer.

Royal Mail Group, in association with the Information Technologists' Company, produced this  IT Directors' guide to accessible IT. The guide explains the needs of disabled people; how they can be assisted by technology; and the steps that those in charge of IT can take to put accessibility issues higher up the corporate agenda.