All Royal Mail products and services are subject to terms and conditions, most of which are available for you to view online. The Royal Mail general terms and conditions cover the following products. Just click on any of the links.

Royal Mail general terms and conditions - PDF 167KB (Opens in a new window)

Account Terms - PDF 76KB (Opens in a new window)

Postage Paid Impression (PPI) Licence

Bulk Mail specific terms - PDF 110KB (Opens in a new window)

• ASTLL (Automated Standard Tarrif Large Letter) ®
• Big Book™
• Cleanmail®
• Cleanmail® Advance
• Cleanmail® Plus
• Mailsort® 120
• Mailsort® 1400
• Mailsort Light®
• Mailmedia®
• Presstream®
• Presstream® Premium
• Presstream® Walksort
• Royal Mail Heavyweight™
• Walksort®

Standard Tariff services - PDF 59KB (Opens in a new window)

• 1st Class Letters
• 1st Class Large Letters
• 1st Class Packets
• 2nd Class Letters
• 2nd Class Large Letters
• 2nd Class Packets
• Recorded Signed For services
• Special Delivery™
• International Letters
• International Printed Papers
• International Signed For
• International Small Packets
• Airsure®

Packet specific terms - PDF 116KB (Opens in a new window)

• Packetpost™
• Packetsort™
• Packetsort™ Plus
• Packetpost™ Returns

International specific terms - PDF 97KB (Opens in a new window)

• International Unsorted & Format Sort
• International Destination Sort
• International No Sort
• International Bulk Mail
• International Signed For
• Airsure

Other services covered by the General terms & conditions;

• Early Collect™
• Early Extraction™
• Pre Sorted Delivery
• Royal Mail Tracked™
• Special Delivery™ - PDF 96KB (Opens in a new window)

Please refer to our Terms and Conditions Updates page to keep up to date with all changes made.

Please note:  The E*pro, electronic ordering system,  has been replaced by our new system, Online Business Account (OBA). (This does not apply to wholesale products).

Accordingly, (i) all references to "e*pro" in the terms and conditions for all Royal Mail products and services should be read as references to "the electronic ordering system advised by Royal Mail from time to time"; and (ii) all references to "Posting Cheque(s)" or "Posting Docket(s)" will only apply to customers who use paper Posting Cheques. Customers using our new electronic ordering system should read all references to "Posting Cheque(s)" or "Posting Docket(s)" as "Confirmed Sales Order(s)".

Click on any of the links below for further information on the products. You will find the terms and conditions in the Document Library section of the ‘Details’ tab. None of these products are covered by the Royal Mail general terms and conditions.

• Door to Door
• International Stamped Response
• Mail Collect
• Mailshotsonline – go to Registration then Terms and Conditions
• Mails Verification On Site - PDF 890KB (Opens in a new window)
• Responsivate™ - go to “Find out how Responsivate can help your mail packs”
• Clear Prospects™
• Safebox™
• Smilers® – go to “Download the Smilers® order form”
• Sameday
• Smartstamp® – got to “Read the money back guarantee terms and conditions”
• Timed Delivery

The terms and conditions (including charges) of some Royal Mail products or services are set out in ‘Schemes’. There are five Schemes made and published under the Postal Services Act 2000, which cover the following products:

Inland Letters Post Scheme

• Articles for the Blind
• Customer Collections - PDF 1.4MB (Opens in a new window)
• Keepsafe - PDF 173KB (Opens in a new window)
• Business Keepsafe - PDF 160KB (Opens in a new window)
• Response services - PDF 55.4KB (Opens in a new window)
• Business Reply
• Freepost
• Local Collect - PDF 42.5KB (Opens in a new window)
• PO Box
• Private Roadside Letterbox
• Poste Restante
• Recorded Signed For
• Redelivery
• Redirection
• Selectapost
• Special Delivery

Inland Parcel Post Scheme

• Local Collect
• Royal Mail Standard Parcels

Overseas Letter Post Scheme

• Airmail Packets
• HM Forces Mail
• International Signed For™
• Surface Mail
• Airsure

Overseas Parcel Post Scheme

• Standard Service Parcels

Franked Mail Scheme              

• Franking

Explanation of the terms & conditions for non-contract products and services (Schemes)

Royal Mail’s Privacy Policy

Terms & conditions for royalmail.com website access

Terms & conditions for Tailor Made Incentives

Terms & conditions for Sales Promotions

Terms & conditions for Condition 9 access agreements

For Condition 9 access agreements

Royal Mail’s Credit Policy

Terms and conditions on using Trays for Mailsort 2 120 Letter Format items

Online Business Account Terms and Conditions - PDF 71KB (Opens in a new window)

Royal Mail Group Ltd is a company registered in England and Wales, number
4138203, registered office 100 Victoria Embankment, London, EC4Y 0HQ

Post Office Limited is a company registered in England and Wales, number 2154540, registered office 148 Old Street, London EC1V 9HQ

Parcelforce Worldwide is a trading name of Royal Mail Group Ltd.  Parcelforce Worldwide's principal office is Solaris Court Davy Avenue, Knowhill, Milton Keynes MK5 8PP 

Royal Mail Group VAT registration number: GB243170002.