We collect and deliver 82 million letters and parcels a day, six days a week, to over 27 million addresses. We try to make sure each one arrives safely and on time, but occasionally something goes wrong and an item of mail goes astray or gets lost. If this happens to you we’ll do our best to sort it out.

We recommend that you use either Special Delivery 9am or Special Delivery Next Day to send any valuables or cash. With these services you can buy up to £2,500 compensation for loss or damage and up to £10,000 compensation for consequential loss.

Due to local customs regulations, economic controls and security issues, many countries do not allow cash to be sent through their postal networks.  Royal Mail Cannot accept liability for loss or damage to mail items containing cash which are sent to these destinations. Currently, the following countries all prohibit the sending of cash:

Armenia, Australia, Belarus, Bolivia, Botswana, Bulgaria, Cape Verde, Central African Republic, China (excluding Hong Kong and Macao), Comoros, Cuba, Czech Republic, Dominican Republic, Georgia, Hungary, India, Iran, Iraq, Kazakhstan, Laos (People’s Democratic Republic of), Latvia, Lebanon, Lithuania, Malawi, Montenegro, Namibia, New Zealand, Nicaragua, Norway, Oman, Pakistan, Poland, Rwanda, Serbia, Saudi Arabia, Swaziland, Tajikistan, Uganda, Uzbekistan, Yemen, Zambia, Zimbabwe.

When sending any valuables overseas, we recommend that you use one of our international priority services, International Signed For™ or Airsure®.  Both services are available with additional compensation cover, but please note that the maximum compensation available for loss or damage to an international mail item containing cash is £100.