Customised Stamps: Terms and conditions – Updated March 2007

These terms and conditions apply to all orders for Smilers® stamps.

1 You must ensure that (and represent to Royal Mail that):

1.1 you have the right to copy the image contained in the material you submit; and
1.2 you have obtained the permission of any person (or their parent or legal guardian) who appears in the material, for their image to be reproduced.

2 Royal Mail may require you to provide satisfactory evidence of you having the necessary rights and/or permissions referred to in paragraph 1.

3 Royal Mail may refuse to reproduce submitted material if (or if Royal Mail believes that):

3.1 you do not or may not have the rights and/ or permissions referred to in paragraph 1;
3.2 it is or may be defamatory;
3.3 it depicts partial or full nudity;
3.4 it is offensive, obscene or indecent;
3.5 it promotes any particular religious beliefs or may offend against any person’s religious beliefs;
3.6 it may be offensive to any social, ethnic or other group;
3.7 it is political in nature or may be identified with a political cause or campaign;
3.8 it is intended for use in a commercial or business context;
3.9 it is not in keeping with Royal Mail’s brand integrity and/or may otherwise bring Royal Mail into disrepute;
3.10 it consists of or includes stamp imagery; or
3.11 it is in any other way inappropriate to appear on a Smilers® stamp.

4 Rejected orders will be refunded and the submitted material returned to you (except for defamatory, offensive, obscene or indecent materials which may be destroyed or forwarded to the Police).

5 You will pay Royal Mail for any costs or damages which Royal Mail incurs as a result of the reproduction of any material submitted by you which is defamatory or which breaches any other person’s copyright, privacy or other rights in any way.

6 Copyright in the Smilers® stamp will belong to Royal Mail and you will not have the right to reproduce it.

7 Royal Mail will try to return submitted material to you in good condition, however the handling and copying process may result in damage to submitted material and Royal Mail does not accept liability for such damage.

8 If you have agreed that Royal Mail may keep digital copies of submitted material, copies will generally be kept for six months from the order (or re-order) date but may be destroyed at any time.

9 Reproduction is limited by the quality of the submitted material and the printing process so may not be exact or flawless.

10 Smilers® stamps used for postage may be obscured by a post mark.

11 Personalised Smilers® 1st class and 2nd class stamps are not suitable for large letter mail.

12 Stamp designs are subject to change.

13 Royal Mail will try to dispatch orders within 5 working days of receipt, however, you should allow plenty of time when ordering Smilers® stamps

14 Royal Mail may withdraw Smilers® stamps at any time and will refund payments made for unprocessed orders.