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Online Postage
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What if I need to change my postage details?
Your postage details are all the information you entered in our Price Finder, including the destination category (UK, Overseas or HM Forces) and the various aspects of the service: delivery time, compensation (where applicable), tracking (where applicable), item weight and postage price.
Online Postage gives you two opportunities to change your postage details, one before you choose your payment method, and one before you confirm your order. Choosing to make changes to your service at either of these points will take you back to the Price Finder, where you’ll be able to change the service you’ve chosen in any way you need to. You can also use the ‘Back’ button on the first page of Online Postage to return to the Price Finder and make changes in the same way.
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What if I haven’t entered the correct weight?
First, and most importantly, if you’ve only made a guess at your item’s weight, then the price we’ve quoted for sending it can only be seen as an estimate. You shouldn’t buy postage based solely on an estimate like this. If the postage amount is wrong, it could result in problems with your delivery, or it could mean you pay too much.
The only way to be sure of your item’s weight is to weigh it. If you can’t weigh it at home, you can weigh it at your nearest Post Office™.
That said, the Comparison Guide below gives reliable weights for many items. For items that are heavier than 200g and all other items you’re not sure of, the guide is only useful for rough price estimates. Again, do not use these estimates to buy postage online.
Remember that if your item is too large to go through a letterbox, you’ll need to post it at the Post Office™ anyway, and you will be able to weigh it there.
Weight Comparison Guide
| Letter or greeting card | 30g | | Standard DL envelope with 4 sheets of A4 | 44g | | Compact disc in bubble envelope | 130g | | A4 envelope with 20 sheets of A4 | 160g | | Mobile phone in bubble envelope | 180g | | DVD in bubble envelope | 190g | | Video cassette in bubble envelope | 295g | | 400 page paperback book in bubble envelope | 310g | | Pair of jeans | 500g | | Glossy magazine in bubble envelope | 585g |
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Why do I have to log in or register?
Logging in as a registered user before buying your postage helps keep your payment secure.
Once you’ve registered the first time, your future postage purchases will also be faster because you won’t have to re-enter information such as your card details or your return address.
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What if I’m not sure of the postcode or address I’m sending to?
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What happens if I don’t use the postage by the ‘Post by’ date?
The ‘Post by’ date is always the next working day after the day you make your Online Postage purchase. After this, your postage will not be valid.
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What is a return address and do I have to include one?
A return address is the sender’s own address – usually either your home address if you’re sending from home or your company address if you’re sending from work.
You’re not obliged to include a return address with a postal item, but it’s in your own interest. If your item can’t for any reason be delivered, your return address will allow us to send it back to you, so it won’t be lost.
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What is the difference between a flat number and a property number?
A flat number is simply the number of an individual flat within a property. You usually wouldn’t use it without also including a property number or property name. Flat numbers can also be letters of the alphabet.
A property number is the number a postman uses to identify the building an item is being sent to. It’s also known as the street number.
Examples:
Flat A, [flat number]
78 [property number] Northumberland Road
Prestwich
Flat 7, [flat number]
Knowle House, [property name]
North Road,
Sheffield
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What is a card security number?
Your card security number is the three-digit number printed on the back of a credit or debit card on the strip you signed when you first got it.
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What is a DL envelope?
DL envelopes hold an A4 sheet folded twice, into 3 parts. This is the most common size of envelope, with most offices sending out their branded stationery in this size letter.
A DL envelope measures: 110 x 220mm = 4 1/3 x 8 2/3 inches.
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What is a Certificate of Posting?
A Certificate of Posting is your proof that you have posted the item declared on the certificate into the Royal Mail network. The Certificate of Posting needs to be date stamped and signed by a Post Office™ counter clerk as having been accepted into the network. In the rare instance of your item being lost in Royal Mail’s network you will have to present a stamped and signed Certificate of Posting with your claim for loss.
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Will my credit/debit card be charged extra for Online Postage?
There are no additional charges made to any cards for using the Online Postage service. You pay only the price of the goods you have bought. Please note that debit cards can only be used for payment of postal services that are £3.50 or more in value.
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My postage item is too large to fit in a pillar box.
If your item is too large to be posted in a pillar box, please take it to one of our Post Office™ outlets. Here you can either have Certificates of Posting authenticated, have tracked items (e.g. Special Delivery™, Recorded Signed For™, Airsure®, International Signed For™) accepted or, if you do not require any of these services, simply hand over your item at the parcel acceptance point. You can receive a size guide as part of our Pricing in Proportion guidelines.
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I am sending an item that might require additional security. Can I use Online Postage?
There are certain restrictions on the items that we can carry through our national network. Please read these regulations before purchasing any services. So long as the contents of your item are not prohibited for carriage then several products carry an option of purchasing enhanced compensation, e.g. Special Delivery™ and Airsure®. Please see the Price Finder for more information.
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I would like to make sure my item has arrived at its destination. Does Online Postage offer that service?
You can link into any of our Royal Mail tracked products, such as Special Delivery™. You can print off the required forms and pay for the item via Online Postage but you must still take the item to a Post Office™ to have it accepted into our network. For example, if you have purchased Special Delivery™, you or the recipient will then be able to track the item through our network to point of delivery. For these tracked services a copy of the signature given upon delivery can be viewed online for free.
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What do I have to enter to send to a PO Box® address?
To add a PO Box® address using Online Postage, please:
- Enter the name of the recipient in the 'Send to (name)' field
- If there is no name specified please enter 'PO Box'
- In the 'Property name' field enter 'PO Box'
- In the 'Street' field enter 'PO Box (and the number of the box)'
- Finally enter the Town and Postcode as prompted.
This will result in 'PO Box' being seen on a number of lines on the envelope, but this is acceptable.
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