FAQs about applying for a job with Royal Mail Group

• How do I apply for Royal Mail jobs?
• How can I view my applications?
• When will I receive a response after I have completed my application?
• Where can I get an update on the progress of my application?
• Where can I obtain an application form for Royal Mail jobs?
• How will I know if my application has been submitted correctly?
• When applying, do I have to state all medical conditions or accidents that I may have had in the past?
• I have passed my Interview, why is the position showing as withdrawn under the application status?
• How do I withdraw or cancel my application?
• If I withdraw or cancel an application, will this be held against me?
• Does Royal Mail offer work experience?
• Which is the main agency that Royal Mail uses to recruit temporary workers?
• If I am working for Royal Mail through an agency, can I apply for a job directly with Royal Mail?
• Contact email

1. How do I apply for Royal Mail jobs?

   Click on Job Search or Search and apply; once you have found a job you wish to apply for you will need to register with the site and apply for the position. (You can only register your details with us once you have found a suitable job).

   Back to top
2. How can I view my applications?

   Please select the My applications tab then log onto the website using the email address and password you input when you registered with the site.

   Back to top
3. When will I receive a response after I have completed my application?

   You may receive a response at any time after the application has been completed, although we do advise that it may take anything up to six weeks. You will be notified of the outcome of your application via email.

   Back to top
4. Where can I get an update on the progress of my application?
   You will be informed via email of any updates to your application status. Please note, it may take anything up to six weeks before you do receive a response.
   Back to top
5. Where can I obtain an application form for Royal Mail jobs?
   Royal Mail runs an online application process which can be accessed via either of our two websites by clicking on Job Search or Search and apply.
   Back to top
6. How will I know if my application has been submitted correctly?
   You can check this by logging onto your application profile on the Royal Mail website, and then checking the 'Status' of your application. Once you have logged in, your most recent application will automatically appear on the screen (below your name). Below this is the current status of your most recent application. If it says 'Submitted', you have completed your application correctly. If it says 'Incomplete Application' this means that you have not completed all 'Sections' of the application. If so, you will need to check each section and 'tick it as completed', in order to submit the application.
   Back to top
7. When applying, do I have to state all medical conditions or accidents that I may have had in the past?
   We would advise that you do include details of any medical conditions or accidents you have had in the past, so that we are able to make an evaluation as to whether we would need to look into this further. For example, we may need to send you for a pre-employment medical check. This would be in order to check that you are fit prior to you starting work.
   Back to top
8. I have passed my Interview, why is the position showing as withdrawn under the application status?
   It is likely that the position has not been withdrawn, but the applicant has been put onto a waiting list until a position becomes available. If you require confirmation of your application status, please email recruitment.support@royalmail.com
   Back to top
9. How do I withdraw or cancel my application?

   If you have not yet 'Submitted' your application you are able to withdraw it at any time. If you have 'Submitted' your application and you wish to withdraw it, you will need to email your details to us at recruitment.support@royalmail.com
   We will then withdraw the application for you. Please include your name, postcode, the job reference number, and the reason you wish to withdraw from the application.

   Back to top
10. If I withdraw or cancel an application, will this be held against me?
    If you choose to withdraw an application, this will not be held against you. Nor will it affect any other applications that you may have made, or may make at a future date.
    Back to top
11. Does Royal Mail offer work experience?
    It depends on the office. The candidate would need to write to their local office to show their interest, then it will be down to the Line Manager.
    Back to top
12. Which is the main agency that Royal Mail uses to recruit temporary workers?
    Royal Mail has contracts with both Reed and Manpower for the supply of agency workers to the organisation.  Both companies manage the supply of industrial staff to the organisation and Manpower is the supplier for coverage of driving roles.
    Back to top
13. If I am working for Royal Mail through an agency, can I apply for a job directly with Royal Mail?
    Yes, if the role is advertised externally. The applicant will have to follow the same recruitment process as any other external candidate.
    Back to top
14. Contact email
    If we do not answer your recruitment questions - please email to this address recruitment.support@royalmail.com
    Back to top