Redirection

How do I change the details of my Redirection?

• If you wish to make a minor change such as a spelling correction, or to notify us of a flat number that isn’t listed on our Postcode Finder please call us on 08457 777 888, or if you’re outside the UK, call +44 1782 668 007. Alternatively, you can submit your request in writing to the address below. Please allow five working days for the change to take place.
• If you wish to change your new address and the Redirection hasn’t started, let us know as soon as possible before it starts, in writing, to the address below. We will also need each person included in the application to provide their signature again to give their consent.
• If you wish to change your new address and the Redirection has already started, let us know as soon as possible, in writing, to the address below. We will need to cancel the current Redirection and you will need to pay for a new one for which we will need each person to provide their signature again to give their consent.
  
  Royal Mail Redirection Centre
  PO Box 944
  STOKE-ON-TRENT
  ST1 5DB

How can I cancel my Redirection?

If you have arranged your Redirection online and want to cancel the agreement, you can do so by forwarding your confirmation email to cancel.my.redirection@royalmail.com from the e-mail account you used when making your application.

This process allows us to confirm that the request for cancellation is genuine and has not been made by another party. If a refund is due under our Terms and Conditions, then this will be made by reversing your online transaction after the agreement is cancelled.

Should you no longer have access to the original e-mail account, or have arranged your application at Post Office, via post, or on our Helpline, your request needs to be made in writing to: 

Royal Mail Redirections, 
PO Box 944, 
Stoke-on-Trent, 
ST1 5DB.

Please use customerservice@your.royalmail.com to raise any other queries about the Redirection service.

In some circumstances you can cancel your Redirection by calling us on 08457 777 888, or if you’re outside the UK, +44 1782 668 007. You will be required to pass an ID security check before we can fulfil the cancellation to help us ensure the request for cancellation is genuine.

What happens if I need to relocate again within the Redirection period?

You will need to cancel your initial Redirection - from address ‘A’ to address ‘B’. Then set up a new Redirection from address ‘B’ to address ‘C’. You will also need another Redirection from address ‘A’ to address ‘C’. Contact us on 08457 777 888 for advice on your Redirection.

I have a PO Box®. Can I still redirect mail to my new address?

You can redirect mail from a PO Box® for a maximum of six months and the PO Box® must remain open during the period of the Redirection. You can redirect mail to a PO Box® for a maximum of two years. 

Can I have my mail redirected to a British Forces Post Office® (BFPO) address?

Yes you can, but we can’t redirect mail from a BFPO address.

Can I have mail redirected from another country to my address in the UK?

No, you will need to contact the postal authority for that country. Please note different countries offer different mail redirecting services with different terms and conditions.

Is there any mail you can't redirect?

We can’t redirect:

• mail for people or organisations that were not occupying or conducting business from the old address
• personal mail from a business address
• Parcelforce Worldwide products and mail from carriers Royal Mail doesn’t deliver.
• mail from a boarding house, hotel, college or other multi-occupied premises. However, we can redirect mail to these properties
• mail from a British Forces Post Office® (BFPO) address
• items to addresses outside the UK that are larger than letter size or clearly contain goods
• Special Delivery™, Recorded Signed For™ and Royal Mail Tracked® items to an address outside the UK
• Royal Mail Tracked® restricted goods in the UK
• any mail where laws prohibit us to redirect mail. For example we may be instructed by law to notify the authorities of Redirection requests for mail relating to government benefits.

Learn more about our Terms and Conditions.

I hold power of attorney for somebody. Can I apply on their behalf?

This is possible although applications can only be made at a Post Office® branch or by post. Click here for the Special Circumstances Application Form.

There has been a death and I need to arrange a Redirection of their mail, what do I need to do?

We understand this is a difficult time for you. You can apply for a Redirection for the deceased using the Special Circumstances Application Form. Applications must be made a at a Post Office® or by post. Find your nearest Post Office™. If you need help please call us on 08457 777 888 or textphone 0845 600 0606. If you’re calling from outside the UK please dial +44 1782 668 007.

I think you’ve got my address wrong, it doesn’t look right, are you sure it’s correct?

This is the address that Royal Mail uses to deliver your mail. It may not include some elements of the address you normally use such as house name, village or county name. You can check your address and postcode online by using our Postcode Finder. If you believe we have key information wrong, please contact us as soon as possible on 08457 777 888. If you're calling from outside the UK, call +44 1782 668 007.

What happens when my Redirection runs out?

Before your Redirection is due to end, we’ll send you a letter asking if you would like to renew your Redirection. If you do, please let us know as soon as possible to avoid any mail going to your old address. The quickest way to do this is online; the letter we send you will contain a unique Renewal code number for you to do this securely.

Alternatively, we’ll give you a phone number to call. You can also renew by post. You cannot renew at a Post Office® branch.

If you don’t wish to renew simply don’t respond to the invitation. When your Redirection ends any mail addressed to your old address will be delivered there.

How long does it take to arrange a redirection?

Apply as soon as possible; we need at least 5 working days (Mon - Fri) to arrange your Redirection. If you can, apply 3 weeks before you move. You can apply for your Redirection up to 3 months prior to your actual moving date.

Can I have mail redirected to an address outside of the UK?

Yes, you can redirect mail from a UK address to your new address overseas. All mail will be forwarded via Airmail. Unfortunately, we cannot redirect mail from another country to a UK address. Please refer to the Postal Authority for that country if this is what you need. Please note different countries offer different mail redirecting services with different terms and conditions.

What age restriction is there on Redirections?

You must be 18 years of age to apply for a Redirection. However, there is no age restriction on those who can be included as additional applicants.

When will my redirected mail arrive?

Your mail will travel to the Royal Mail local Delivery Office that serves your old address first. They will then forward your mail to your new address. This adds at least an extra day onto the journey of your mail. Mail is redirected using our 1st Class service, or Airmail if your new address is outside of the UK.

Will you redirect mail sent to me by Special Delivery™, Recorded Signed For™ and Royal Mail Tracked®?

Yes, to UK addresses only. If your new address is outside of the UK, items sent using these services will be returned to the sender. The Special Delivery™ next day guarantee will not be valid for redirected mail as it first needs to travel to the Royal Mail Delivery Office which serves your old address. We will still obtain a signature, or confirmation scan, on delivery where relevant when delivering to your new address.

We are unable to redirect Royal Mail Tracked® restricted goods.

What do I do if there is a problem with my Redirection?

Visit our Help & Support page for any problems you may be experiencing with your Redirection.