Saving you the trouble of arranging a re-delivery, or collecting your items. We know it can be very frustrating to miss a delivery, especially if it’s something that you need quick. That’s why, for your ease and convenience, we tested leaving items with neighbours when no-one’s at home, in order to save you the trouble of arranging a re-delivery, or collecting the item from us. We found that nine out of ten customers were in favour of this change to the way we do things, which is why we asked our regulator, Ofcom, for permission to extend this practice across the UK. We have been the only major parcel carrier in the UK who was not allowed to leave items with a neighbour, when no-one is at home. Ofcom has now agreed to our request following a consultation exercise.
From Monday 1 October 2012 if you’re out and about, you may find that your item has been left with a neighbour instead of being returned back to your Royal Mail Delivery Office.
If we deliver any of your items to one of your neighbours we’ll post a ‘Something for you’ card through your letter-box telling you this.
If we’re unable to deliver an item to you, or a neighbour, your item will be returned to your local Royal Mail Delivery Office for you to collect it, or to arrange a re-delivery.
Again, we’ll post a ‘Something for you’ card through your letter-box telling you this.
If you would prefer not to have any items delivered to a neighbour you can opt-out.
You can opt of Delivery to Neighbour by displaying a sticker at your address. Please note that senders of items will not be able to opt-out from Delivery to Neighbour.
You can request a sticker here.
- I understand that by opting out of Royal Mail’s Delivery to Neighbour, any mail items which cannot be delivered to my address because I am not at home, will be returned to my local Royal Mail Delivery Office, for me to collect or to arrange a re-delivery.
- understand that by opting out of Delivery to Neighbour, I am opting out of taking receipt of my neighbours’ items also.
- I am aware that opting out of Delivery to Neighbour applies to items delivered by Royal Mail only.
- I understand that it is my responsibility to display the sticker at all times. If the sticker is not made easily visible at my address, items may be delivered to a neighbour if I am not at home or I may be asked to take receipt of my neighbours’ item(s).
- I understand that if at any time I change my mind and decide not to opt-out, then I need only to remove the sticker.
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I confirm that the sticker will be displayed at my address so that it is easily visible to the Royal Mail postman or postwoman.
