What can I do about scam mail?
What is scam mail?
Scams can come to you by phone, email or post.
There are many different types of scams, such as:
- Fake lotteries and prize draws
- Get-rich-quick schemes
- Bogus health cures
- Investment scams
- Pyramid selling
It’s important to note there is a difference between scam mail and legitimate mail sent by companies to advertise lawful services or the sale of genuine goods. Scam mail is sent for the sole intention of obtaining money through deception and/or fraud.
Our legal obligation
Royal Mail is bound by the Universal Service Obligation and is required by law to deliver all mail entrusted to it. However, we are determined to do all we can to prevent scam mail entering the postal system with the help of our customers. We want to know about potentially fraudulent mail so we can work with the relevant authorities who can then investigate and take action.
Royal Mail and Trading Standards have joined forces to launch a new initiative to tackle scam mail in the postal system. Find out more about the scam mail initiative.
What to do about scam email@
We have a page with a list of known scam emails - check this page to help you spot scam emails.
If you receive a suspicious email or discover a Royal Mail branded website which you believe to be fraudulent, please contact Customer Services. If you have are the victim of a payment scam, you can obtain a crime reference number by reporting the incident to your local Police station.
Alternatively, you can contact Citizens Advice consumer service by calling 03454 04 05 06, writing to Citizens Advice consumer service, Post Point 24, Town Hall, Walliscote Grove Road, Weston Super Mare, North Somerset, BS23 1UJ or by completing an online form Opens in new window .
For expert advice on other email scams visit the Safe from scams website
What to do about scam mail
Report to us by post
If you think you or a family member is receiving scam mail, you can report it to us. If you have received items of mail you believe to be from fraudsters please send them to us, with a covering letter to:
FREEPOST SCAM MAIL
Report to us by phone or email
You can also email us at firstname.lastname@example.org or report your concerns by calling 03456 113 413. We will send you a scam mail report form for completion together with a prepaid addressed envelope in which to return the form with examples of the scam mail received.
Alternatively, you can contact Citizens Advice consumer service by calling 03454 04 05 06, writing to Citizens Advice consumer service, Post Point 24, Town Hall, Walliscote Grove Road, Weston Super Mare, North Somerset, BS23 1UJ or by completing an online form.
Action Fraud is an organisation run by the National Fraud Authority, a government agency, which provides information about various scams and a 24-hour facility where you can get advice and report fraud.
If you’re moving home Action Fraud recommends that to reduce the risk of identity fraud you should use Royal Mail’s Redirection service to redirect mail from your old address to your new address for at least a year. If you hold power of attorney for somebody who you believe is a victim or vulnerable to being a victim of scam mail you can apply on their behalf for a Redirection of mail at a Post Office® branch or by post.
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Scam Mail – how to recognise it and what you should do.Read the full article