Delivering our plan for the future 

We're proud to deliver mail to the UK's households and businesses, six days a week. Changes in the way we communicate and use mail mean we are modernising how we operate.

The changes we’re making 

  • Changing how we deliver - planning new, efficient routes using a blend of technology and people to find the best ways to deliver mail to your local area.
  • Using new equipment which is safer and more secure for transporting mail to you and your customers.
  • Modernising our mail centre network - investing in modern buildings, sorting machinery and ways of working.
  • Using even more hand-held trackers to give you better, quicker visibility of the mail you're sending or receiving.
  • Working across our UK and international networks to reduce our impact on the environment.
  • Modernising deliveries - efficient routes and new equipment are changing the way we deliver.
  • Modernising sorting - investing in the latest technology and improving our sorting offices.
  • Better mail tracking - providing real-time information helping you keep a better eye on your mail.

Need more information or help? 

We have a  dedicated support team for information and help about modernisation

Call us on 0845 601 1399,  email  or
Write to us:
Royal Mail
PO Box 1399
PLYMOUTH
PL1 9DB

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