Contact Royal Mail
Contact details for personal customers
If you’re moving home and want your mail to go with you, use our Redirection service.
If you’re going on holiday and want us to look after your mail, Keepsafe™ is the service for you.
If you’ve already applied for these services, see if the FAQs in our Help Centre will help in the 'Receiving Mail' section.
Can't find the answers? Call us on 03457 777 888, or if you're outside the UK call +44 1782 668 007.
If you'd prefer, you can also use our online contact form.
Our opening hours are 8am - 6pm Monday to Friday and 8am - 1pm on Saturdays.
Visit our Online Shop for a wide range of gifts, stamp collectibles, postage and packaging.
Have you ordered stamps or gifts from our Online Shop?
If you’ve got an enquiry about your purchases contact us on 03457 641 641. If you're calling from outside of the UK, dial (+44) 131 316 7483.
Alternatively you can email us at firstname.lastname@example.org
You can find the answers to the majority of your questions in our Help Centre.
If you still need help, the best way to get it is by calling us on 03457 740 740 or email us using our online form.
We're open Monday to Friday, 8am–6pm, Saturday, 8am–1pm and Sunday 9am-2pm.
Textphone 03456 000 606.
Or contact us by post:
Royal Mail Customer Services
PO Box 740