We'd like you to be able to get in touch with each area of Royal Mail, quickly and easily, so we've listed all the numbers or email addresses you'll need below. However, before you contact us, why not see if the frequently asked questions in our Help Centre and Business Help Centre can help first?
 

Parcelforce Customer Services  

Post Office Customer Services

What would you like to contact us about?

Service Phone number Opening hours Information
General personal enquiries

Within UK - 08457 740 740

Textfone 08456 000 606

 8am - 6pm, Monday to Friday.
8am - 1pm on Saturdays		 Call this number to contact a Customer Service advisor
Business enquiries

Within UK - 08457 950 950

Textfone 08456 000 606

 8am - 6pm, Monday to Friday Call this number to contact our Business Service Centre. 
Postcode enquiries  
Weekday peak times 0906  302 1222                                              

8am-5pm Monday to Friday              

 Call this number to find a Postcode. Calls cost 51p per minute, to a maximium of £5
Off peak 08457 111 222

5pm to 7pm Monday to Friday 

9am to 2pm Saturday

 Call this number to find a Postcode outside normal office hours. Calls charged at the lo- call rate
Textphone 08456 000 606

8am to 6pm monday to Friday

8am to 12pm Saturday

 Telephone number for the hard of hearing
Service Phone number Opening hours Information
SmartStamp 0845 600 1334 8am - 5.30pm, Monday to Friday This number is for technical enquiries and account/refund enquiries for SmartStamp. Alternatively e-mail us at smartstamp@royalmail.com
Online Postage 0845 611 3425 8am - 5.30pm, Monday to Friday This number is for general enquiries, technical enquiries and refund enquiries for Online Postage. Alternatively e-mail us at onlinepostage@royalmail.com
Service  Phone number Opening hours Information
Online shop - for business use and bulk orders for stamps
Online shop 08457 782 677                 
Overseas - +44 131 316 7482		 8:30am - 5pm, Monday to Friday Call this number to enquire about online shop Business and bulk orders. Alternatively e-mail us at business.enquiries@royalmail.com
Online shop - for stamp collectors or small orders for stamps
Online shop

 0845 266 8756

08457 641 641
Overseas +44 131 316 7483

 8:30am - 5pm, Monday to Friday

Call this number to enquire about online shop stamp collecting and small stamp orders or e-mail us at philatelic.enquiries@royalmail.com
Service Phone number Opening hours Information
Redirections

From within UK - 08457 740 740

International callers  +44 1782 668 007

 8am - 6pm, Monday to Friday.
8am - 1pm on Saturdays		 Call this number to contact a Customer Service advisor
Query on our website From within UK - 08456 060 406
International - +44 1226 782 503		 8am - 6pm, Monday to Friday Call this number with questions about our website and how to use it.
Service Phone number Information
Recruitment Not available

The application process is only available online. Support is available through our job FAQs to enable you to apply for vacancies. Please don't call the telephone numbers above as the advisors will not be able to help you with queries about jobs.

 

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