By sorting and bagging your mail before handing it over to us, you can achieve our most competitive international rates*. You’ll get the usual quality of service you expect from Royal Mail, plus:
- a choice of three delivery speeds
- tailored pricing by country or geographical zones.
- our lowest cost service.
Despatch Manager Online
Take the time and hassle out of despatching parcels with Despatch Manager Online (DMO).
Online Business Account
The quick and easy way to place orders, manage your account, pay invoices and produce reports.
Croatia joining the European Union
Croatia joined the EU on 1 July 2013, and as a result, mail to this country (parcels and letters) will be subject to VAT.
This service requires you to segregate your mail by destination. You must have a minimum of 1.5kg of mail for each destination - destination being the place at which we hand your mail over to the receiving postal authority. Whilst many countries have just one destination, the USA, because of its size, has four centres.
In addition, for certain countries in Europe, you will need to further segregate by item size, weight and by format where required. Other requirements can be found in our International Destination Sort™ user guide.
We can also make it easier for those sending multiple printed material items to the same address. For these customers, you have the option of our M-bag service. This offers even greater savings and is particularly useful if you regularly send large quantities of journals, magazines, catalogues and large brochures to a single address overseas.
To make using Destination Sort as easy as possible we have created a dedicated website.
Delivery speed options
There are three options available, so that you can choose the most appropriate and cost effective service for your requirements.
Region Priority Standard Economy Delivery aims Western Europe 3-5 days N/A 5-10 days Rest of Europe 3-5 days N/A 10-15 days North America 5-7 days 10-14 days 6-12 weeks Middle East 5-7 days 10-14 days 6-12 weeks Far East and Australasia 5-7 days 14-21 days 6-12 weeks Central and S. America 5-7 days 14-21 days 6-12 weeks
Delivery aims are in working days and exclude day of posting, Saturdays and Sundays, except where weeks are stated.
To use International Destination Sort™ you'll need to have an account with Royal Mail, spending over £10,000 a year across our International Contract Services portfolio.
For customers using the M-bag service only, the entry level is £5,000 a year across our International Contract Services portfolio.
Need to set up an account?
If you don’t already have one, you can contact us on 08457 950 950.
Many of our customers have Account Managers
If your business has a Royal Mail Account Manager, contact yours and find out more about how choosing to use International Destination Sort™ for your international mailings can save you money.
Already have an account?
If you already have an account, call us on 08457 950 950 and we will tell you how to add International Destination Sort™ to it. It will speed things up if you can have your Royal Mail account number to hand when you ring us.
Search help for more answers...
Can I use Airsure®, or International Signed For™ with International Destination Sort™?
No, this is not possible because mailbags for International Destination Sort™ aren’t opened until they reach their final destination, which the means barcodes of individual items can’t be scanned.
Discover the benefits of our Contract Airsure® and Contract Signed For™ servicesBack to top
What type of Printed Postage Impression (PPI) can I use on my Priority mail?
There’s a standard PPI format for all mail that you must use. You can find out more and download the designs from our PPI section. Or you can contact your Account Manager, or call us on 08457 950950.Back to top
Can I print my own customs label on my mail?
Yes you can, but it’s a good idea to check this with your account manager, just to make sure you are within all the various regulations. Alternatively, call us on 08457 950950 and we can help.Back to top
How should I sort my mail?
You are required to sort your mail to the place or places where we hand your mail over in the receiving country. Usually this is one location, but larger countries like the USA and Australia have multiple locations based on the delivery address. In addition, for Western European countries, you’ll be asked to sort by mail format too.
Find out more in our International Destination Sort™ user guide.Back to top